ORA-07445 [kocdsup()+350] Reported During Startup (after Bundle Patch Rollback) (Doc ID 1942244.1)

Last updated on NOVEMBER 20, 2014

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.3 and later
Microsoft Windows x64 (64-bit)

Symptoms

 The following errors reported while starting an Oracle database on Windows:

    SQL> STARTUP
    ORA-03113: end-of-file on communication channel


Error reported in alert.log:

    ORA-07445: exception encountered: core dump [kocdsup()+350] [ACCESS_VIOLATION] [ADDR:0x0] [PC:0x11EE53C] [UNABLE_TO_READ] []

 

 Call stack in trace file written by the error:

    kocdsup <- kokgugi <- ksmuin <- ksucre <- ksucresg
       <- kpolna <- kpoauth <- opiodr <- sageCacheAllocateSt <- ats
        <- opitsk <- ck <- opiino <- opiodr <- opidrv
         <- sou2o


Also the following messages are reported in incident trace file:

    ---------- messages from pre-loading .sym files:
    Symbol file D:\u01\app\oracle\product\11.2.0\RDBMS\ADMIN\oraclient11.SYM does not match binary.
    Symbol TimeStamp=4eb215e6, Module TimeStamp=52381405 are different
    Symbol file D:\u01\app\oracle\product\11.2.0\RDBMS\ADMIN\oracommon11.SYM does not match binary.
    Symbol TimeStamp=4eb215cc, Module TimeStamp=523813f7 are different
    Symbol file D:\u01\app\oracle\product\11.2.0\RDBMS\ADMIN\orageneric11.SYM does not match binary.
    ..........
    Symbol file D:\u01\app\oracle\product\11.2.0\RDBMS\ADMIN\OCI.SYM does not match binary.
    Symbol TimeStamp=4eb212ea, Module TimeStamp=5088d40e are different
    ----------- end of messages from pre-loading .sym files
    ----- Call Stack Trace -----
    calling              call     entry                argument values in hex      
    location             type     point                (? means dubious value)    
    -------------------- -------- -------------------- ----------------------------
    Symbol file D:\u01\app\oracle\product\11.2.0\BIN\oraclient11.SYM does not match binary.
    Symbol TimeStamp=4eb215e6, Module TimeStamp=52381405 are different
    ...................

Changes

Customer rolled back BP (Bundle Patch) 28. After this change the database startup failed due to above mentioned exceptions.

Cause

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