Upgrade to BDA V4.0 from BDA V3.0.1 Fails on Step 7 with: "Starting cloudera-scm-agent: [FAILED]" (Doc ID 1944701.1)

Last updated on JULY 23, 2016

Applies to:

Big Data Appliance Integrated Software - Version 3.0.1 to 4.0 [Release 3.0 to 4.0]
Linux x86-64

Symptoms

Upgrading to BDA V4.0 from BDA V3.0.1 fails at Step 7 as follows:

Step 7 failed on following error:

INFO: Step 7: Restarting Hadoop Services
INFO: Making sure all puppet agents can be accessed.
INFO: Pinging puppet agents
INFO: Starting Cloudera Manager server/agents. This will take some time ...
...

ERROR: Puppet agent run on node bdanodex had errors. List of errors follows
************************************
Error [29486]: (//bdanodex.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) Starting cloudera-scm-agent: [FAILED]
Error [29486]: (//bda1node11.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) change from notrun to 0 failed: /sbin/service cloudera-scm-agent stop ; /sbin/service cloudera-scm-agent start returned 1 instead of one of [0]
************************************
...
ERROR: Puppet agent run on node bda1node14 had errors. List of errors follows
************************************
Error [29486]: (//bdanodey.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) Starting cloudera-scm-agent: [FAILED]
Error [29486]: (//bdanode6.example.com//Stage[main]/Hadoop::Startclouderamanager/Exec[start_scm_agent]/returns) change from notrun to 0 failed: /sbin/service cloudera-scm-agent stop ; /sbin/service cloudera-scm-agent start returned 1 instead of one of [0]
************************************
...
ERROR: Step 7 failed
ERROR: Cannot continue with operation
INFO: Time spent in step 7 StartHadoopServices is 4535 seconds.
INFO: Running bdadiagcluster...
INFO: Error getting Cloudera Manager version number. Skipping running dumpcluster
INFO: Starting Big Data Appliance diagnose cluster at Sat Nov  8 20:39:02 2014
INFO: Logging results to /tmp/bda_diagcluster_1415497142.l

 

Cause

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