Node One Reprovision Fails at Step 2: Signing Certificates from Puppet Agents (Doc ID 1958095.1)

Last updated on DECEMBER 31, 2014

Applies to:

Big Data Appliance Integrated Software - Version 4.0 and later
Linux x86-64

Symptoms

Node 1 reprovision fails at step 2 with "Signing certificates from puppet agents" errors like:

INFO: Signing certificates from puppet agents. This will take some time ...
ERROR: Operation timed out
ERROR: Some certificates not signed or certificate requests missing
ERROR: Certificate request for node bdanode0x.example.com not received
ERROR: Certificate request for node bdanode0y.example.com not received
ERROR: Cannot continue with install #Step 2#
INFO: Time spent in step 2 SetupPuppet is 510 seconds.


Other observations include:

1. The puppet agents on Nodes X and Nodes Y are successfully running e.g. "service puppet status" reports:

In this case, the puppetmaster on the Node 1 being reprovisioned will need to be killed.

Cause

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