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Proactive Pre-Upgrade SR Creation in Anticipation of Possible Performance Issues (Doc ID 1962067.1)

Last updated on JULY 15, 2022

Applies to:

Oracle Database - Standard Edition - Version and later
Oracle Database - Enterprise Edition - Version and later
Oracle Database - Personal Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Information in this document applies to any platform.


In the event of post upgrade issues, time may be of the essence and, as such, having a pre-created Service Request (SR) may be seen as desirable. However, what is more important is to create baseline information for comparison against in the event of a post-upgrade issue.  This article outlines that a pre-upgrade SR may serve as an opportunity to provide a baseline for comparison in the event of upgrade related issues as well as being a place holder of limited value.

This document should be used alongside the following documents to both attempt to avoid problems:

<Document 1482811.1> Best Practices: Proactively Avoiding Database and Query Performance issues
<Document 1477599.1> Best Practices: Proactive Data Collection for Performance Issues



This document is intended to advise database users on the creation of proactive pre-upgrade SR creation in anticipation of possible performance issues.


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