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BDA Upgrade to BDA 4.1 Fails at Step 6 with "Could not start Service[odi-agent]: Execution of '/sbin/service odi-agent start' returned 1:" (Doc ID 1965628.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Big Data Appliance Integrated Software - Version 4.1.0 and later
Linux x86-64

Symptoms

 

NOTE: In the examples that follow, user details, cluster names, hostnames, directory paths, filenames, etc. represent a fictitious sample (and are used to provide an illustrative example only). Any similarity to actual persons, or entities, living or dead, is purely coincidental and not intended in any manner. 

 

BDA upgrade to 4.1 may fail at step 6 Installing BDC Packages with:

INFO: Installing BDA software on cluster. This will take some time ...
INFO: Puppet script successfully sent to node bdanode01
...
INFO: Puppet script successfully sent to node bdanode0n
ERROR: Puppet script either timed out or ended with error on one or more nodes
ERROR: Nodes that failed are: , bdanode04
...
ERROR: Puppet agent run on node bdanode04 had errors. List of errors follows

************************************
Error [26172]: (//bdanode04.example.com/Puppet) [FAILED]
Error [26172]: (//bdanode04.example.com/Puppet) [FAILED]
Error [26172]: (//bdanode04.example.com//Stage[main]/Odi::Odiupgrade/Service[odi-agent]/ensure)
change from stopped to running failed:
Could not start Service[odi-agent]: Execution of '/sbin/service odi-agent start' returned 1: Port 20910 is being used by another process
Error [26172]: (//bdanode04.example.com//Stage[main]/Odi::Odiupgrade/Service[odi-agent]/ensure) [FAILED]

1. On Node 4 manually trying to start the odi-agent fails with:



Cause

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In this Document
Symptoms
Cause
Solution

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