Windows Oracle Restart: 11gR2 upgrade fails with error PRKN-1011 (Doc ID 1967212.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.1 to 11.2.0.4 [Release 11.2]
Microsoft Windows x64 (64-bit)

Symptoms

Here the upgrade process completed but failed to configure the Configuration Assistants which are ASMCA and NETCA. Particularly the upgrade failed while running the ASMCA.

OraInstall log shows : 

oracle.ops.mgmt.cluster.ClusterInfoException: PRKN-1011 : Failed to retrieve value for "ImagePath" under registry key "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\OracleCSService" on node "localnode", 
 [PRKN-1011 : Failed to retrieve value for "ImagePath" under registry key "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\OracleCSService" on node "localnode", ]
at oracle.ops.mgmt.cluster.ClusterInfo.getLocalCSSHome(ClusterInfo.java:1593)
at oracle.ops.mgmt.cluster.ClusterInfo.getLocalCSSHome(ClusterInfo.java:1555)
at oracle.install.library.crs.CSSInfo.getCSSHomeSI(CSSInfo.java:206)
at oracle.install.library.crs.CSSInfo.getCSSVersion(CSSInfo.java:171)
at oracle.install.library.util.InventoryInfo.getEligibleHomeToExecuteKFOD(InventoryInfo.java:1234)
at oracle.install.library.util.InventoryInfo.getEligibleHomeToExecuteKFOD(InventoryInfo.java:1219)
at oracle.install.asm.util.impl.DefaultASMUtility.init(DefaultASMUtility.java:135)
at oracle.install.asm.util.ASMUtility.getInstance(ASMUtility.java:79)
at oracle.install.ivw.crs.validator.InstallOptionsValidator.validate(InstallOptionsValidator.java:337)
at oracle.install.commons.flow.validation.ValidationHelper.validateState(ValidationHelper.java:185)
at oracle.install.commons.flow.AbstractFlowExecutor.validate(AbstractFlowExecutor.java:419)
at oracle.install.commons.flow.AbstractFlowExecutor.leaveVertex(AbstractFlowExecutor.java:643)
at oracle.install.commons.flow.AbstractFlowExecutor.transition(AbstractFlowExecutor.java:335)
at oracle.install.commons.flow.AbstractFlowExecutor.nextState(AbstractFlowExecutor.java:275)
at oracle.install.commons.flow.AbstractFlowExecutor.nextViewState(AbstractFlowExecutor.java:234)
at oracle.install.commons.flow.DefaultFlowNavigator.goForward(DefaultFlowNavigator.java:58)
at oracle.install.commons.flow.jewt.FlowWizard$1.run(FlowWizard.java:125)
at oracle.install.commons.flow.jewt.FlowWizard$TransitionManager$1.run(FlowWizard.java:101)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:415)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:269)
at java.util.concurrent.FutureTask.run(FutureTask.java:123)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:662)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:688)
at java.lang.Thread.run(Thread.java:637)

 ASMCA Log shows :

[main] [ 2015-01-22 10:41:40.775 EET ] [RuntimeExec.runCommand:164]  CRS-4639: Could not contact Oracle High Availability Services
[main] [ 2015-01-22 10:41:40.775 EET ] [RuntimeExec.runCommand:170]  RunTimeExec: error>
[main] [ 2015-01-22 10:41:40.775 EET ] [RuntimeExec.runCommand:192]  Returning from RunTimeExec.runCommand
[main] [ 2015-01-22 10:41:40.775 EET ] [UsmcaLogger.logException:173]  SEVERE:method oracle.sysman.assistants.usmca.backend.USMInstance:upgradeASMInstance
[main] [ 2015-01-22 10:41:40.775 EET ] [UsmcaLogger.logException:174]  Error while detecting Oracle Grid Infrastructure. ASMCA needs Oracle Grid Infrastructure to configure ASM.
[main] [ 2015-01-22 10:41:40.775 EET ] [UsmcaLogger.logException:175]  java.lang.Exception: Error while detecting Oracle Grid Infrastructure. ASMCA needs Oracle Grid Infrastructure to configure ASM.

 

Cause

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