Upgrading to BDA V4.1 Reports: "ERROR: Some puppet agents are not reachable", for Node 3 (Doc ID 1983855.1)

Last updated on JUNE 14, 2017

Applies to:

Big Data Appliance Integrated Software - Version 4.1.0 and later
Linux x86-64

Symptoms

Running the upgrade with ./mammoth -p, intermittently raises for Node 3: ERROR: Some puppet agents are not reachable, like:

ERROR: Some puppet agents are not reachable
ERROR: Puppet agent on node bdanode03 is not reachable
ERROR: Cannot continue with install #Step 5#
INFO: Time spent in step 5 InstallHadoop is 2101 seconds.
INFO: Running bdadiagcluster...
INFO: Couldera Manager service is down. Skipping running dumpcluster
INFO: Starting Big Data Appliance diagnose cluster at Mon Feb 23 16:16:42 2015
INFO: Logging results to /tmp/bda_diagcluster_1424737000.log

 

Additional symptoms:
1. From Node 3: service puppet status reports the agent is running:

 

Cause

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