12c: INS-32117 While Running runInstaller -downloadupdates (Doc ID 1999622.1)

Last updated on AUGUST 17, 2015

Applies to:

Oracle Database - Enterprise Edition - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

The 12c command ./runInstaller -downloadupdates fails with:

INFO: Testing the connection to My Oracle Support. This may take several minutes depending on your connection. Please wait...
INFO: Connection to metalink was successful
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Validating view at state
INFO: Completed validating view at state
INFO: Validating state
SEVERE: Connection to My Oracle Support Failed.
SEVERE: Error code: INVALID_RESOURCE
SEVERE: Connection to My Oracle Support Failed.
SEVERE: Error code: INVALID_RESOURCE
SEVERE: [FATAL] [INS-32103] Connection to My Oracle Support could not be established.
  CAUSE: Credentials provided may be invalid, or there may be a network connection issue.
  ACTION: Check the My Oracle Support credentials. Also check the proxy setting and the network connection.
SEVERE: [FATAL] [INS-32117] My Oracle Support credentials provided does not have download privileges.
  ACTION: Provide My Oracle Support credentials with download privileges in order to check for latest updates.
INFO: Advice is ABORT

 

Cause

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