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A network resource becomes OFFLINE on Fujitsu GLS environment (Doc ID 2013699.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Database - Enterprise Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Backup Service - Version N/A and later
Information in this document applies to any platform.


A network resource unexpectedly becomes offline during GLS NIC failover.

When this issue occurs, following log output is observed from the orarootagent.log.


[crsd orarootagent_root.log]

19:17:09.795: [][check] getActiveInterface enter loop timeout = 30{ <--(***) enter timeout count
19:17:10.796: [][check] Checking if net0 Interface is fine
19:17:10.796: [][check] Interface Name = net0
19:17:10.796: [][check] Primary IP = XXX.XXX.XXX.XXX
19:17:10.817: [ default][155]ICMP Ping from XXX.XXX.XXX.XXX to UNKNOWN
19:17:10.823: [][check] ICMP Ping Exception in sCheckLink
19:17:10.823: [][check] Checking if net4 Interface is fine
19:17:10.823: [][check] Exception in checkNetInterface
19:17:10.823: [][check] Interface Name = net0
19:17:10.823: [][check] Primary IP = XXX.XXX.XXX.XXX
19:17:10.845: [ default][155]ICMP Ping from XXX.XXX.XXX.XXX to UNKNOWN

19:17:20.229: [][check] ICMP Ping Exception in sCheckLink
19:17:20.229: [][check] getActiveInterface::checkLink = 0
19:17:20.229: [][check] getActiveInterface exit } return 0 <--(***) end the count after about 10 seconds

19:17:20.230: [ AGFW][9] XXXXX 1 state changed



This issue occurs if all following 4 conditions are applicable.

1) On an environment using Fujitsu PRIMECLUSTER GLS
2) Patch:18143836 is applied
3) NIC managed by GLS is down and it has not reached to GLS failover timeout yet
4) NIC managed by GLS is down over 10 seconds

* messages output example

19:17:09 XXX mac: [ID 486395] NOTICE: igb0 link down <-- (***) NIC link down


19:17:31 XXX xxxx: [ID 532911 user.error] ERROR: 87000: polling status changed: Primary polling failed. (net0,target=XXX.XXX.XXX.XXX)
19:17:31 XXX xxxx: [ID 910662] INFO: 89100: logical IP address is inactivated. (XXX.XXX.XXX.XXX)
19:17:31 XXX xxxx: [ID 590586] INFO: 88900: interface is inactivated. (net0)
19:17:32 XXX xxxx: [ID 790143] INFO: 88800: interface is activated. (net4) <-- (***) takes more than 10 secs from NIC link down for failover 

(*) Patch:18143836 is included in following patch sets
  - PSU and later
  - PSR


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