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Exadata: Random disk offline issues along with ORA-07445:[_int_malloc] and ORA-07445[_int_free] errors. (Doc ID 2062786.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Database - Enterprise Edition - Version to [Release 11.2]
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Information in this document applies to any platform.


Customer may see random Read or Write failures in the RDBMS instances which use shared server configuration.  As a result ASM may take the disk offline temporaily. This happens without any HW issues or IO errors reported on the storage side.

It is possible that multiple disks go offline with in a short span of time, and happen to be the partner disks in the diskgroup. This can result in the dismount of the diskgroups and cause the DB instances to crash, causing an outage situation.

[[ DB Instance alert log file ]]

WARNING: Read Failed. group:2 disk:72 AU:0 offset:0 size:4096
incarnation:0xe969bf97 synchronous result:'I/O error'
subsys:OSS iop:0x7ffd9ee99140 bufp:0x7ffd9eccf400 osderr:0x18 osderr1:0x0

ERROR: cannot read disk header of disk DATA_XDB5_CD_00_<CELL_NAME>07 (72:3916021655) 
NOTE: process _l395_ocdbqs1 (5459) initiating offline of disk 72.3916021655 (DATA_XX_CD_00_<CELL_NAME>07) with mask 0x7e[0x7] in group 2

DB alert log file would show intermittent ORA-07445:[_int_malloc()+632] and ORA-07445[_int_free()+1633] errors reported for shared server processes, due to <bug 16817656> 





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