"bdacli enable asr" Fails with: "Could not activate all ASR assets" on the BDA

(Doc ID 2096602.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Big Data Appliance Integrated Software - Version 4.3.0 and later
Automatic Service Request (ASR) - Version All Versions and later
Auto Service Request (ASR) - Version All Versions and later
Linux x86-64

Symptoms

The symptoms are that "bdacli enable asr" fails with: "Could not activate all ASR assets".  The output shows: 

are raised when the ASR manager having problems contacting the servicetag of an asset, either due to network problems (6481 TCP is closed) or due to a service that is not running and not allowing to contact the servicetag.

 

Cause

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