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How to Log a Good Performance Service Request (Doc ID 210014.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Database - Personal Edition - Version and later
Oracle Database - Enterprise Edition - Version and later
Oracle Database - Standard Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Information in this document applies to any platform.


This article should help you, the customer, to log a Service Request with Oracle Support which contains all the information we will need in order to expedite the resolution of your problem. It should mean that, when a performance problem is hit that you can bring all the information required in a single session and before, minimise the need for you to reproduce the problem after it is first hit.

If you have been pro-actively collecting information using:

<Document 1477599.1> Best Practices: Proactive Data Collection for Performance Issues

please include that.


DBAs, Application Tuners, Architects, Designers.


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In this Document
 A. Database Wide problems
 1. General Database Performance Problem
 1.1 Some good questions
 1.2 Things you can do to help identify the Root Cause
 1.3 What evidence do we require ?
 2. The Database is hung
 2.1 What evidence do we require ?
 3. A session is hung, running slowly or spinning/A session hogs CPU
 3.1 What evidence do we require ?
 B. Query Tuning Problem

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