How to Log a Good Performance Service Request
(Doc ID 210014.1)
Last updated on OCTOBER 22, 2019
Applies to:
Oracle Database - Personal Edition - Version 10.1.0.4 and later Oracle Database - Enterprise Edition - Version 10.1.0.4 and later Oracle Database - Standard Edition - Version 10.1.0.4 and later Oracle Database Cloud Schema Service - Version N/A and later Oracle Database Exadata Cloud Machine - Version N/A and later Information in this document applies to any platform.
Purpose
This article should help you, the customer, to log a Service Request with Oracle Support which contains all the information we will need in order to expedite the resolution of your problem. It should mean that, when a performance problem is hit that you can bring all the information required in a single session and before, minimise the need for you to reproduce the problem after it is first hit.
If you have been pro-actively collecting information using:
<Document 1477599.1> Best Practices: Proactive Data Collection for Performance Issues
please include that.
Scope
DBAs, Application Tuners, Architects, Designers.
Details
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