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Upgrade to BDA V4.4 Fails with: "ERROR: Cloudera Manager admin password is incorrect"/Log Shows "Server is running in --secure-auth mode" (Doc ID 2116468.1)

Last updated on DECEMBER 26, 2019

Applies to:

Big Data Appliance Integrated Software - Version 4.2.0 and later
Linux x86-64


While upgrading to BDA V4.4 the upgrade fails with:

ERROR: Cloudera Manager admin password is incorrect
ERROR: Cannot continue with operation

Other symptoms include:

1. It is not possible to log into Cloudera Manager (CM).

2. The CM server service process keeps dying.  In other words the, cloudera-scm-server service, will not stay active.

3. The CM server log at: /var/log/cloudera-scm-server.log, reports:

Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (5). Last acquisition attempt exception:
java.sql.SQLException: Server is running in --secure-auth mode, but 'scm'@'<HOSTNAME3>.<DOMAIN>' has a password in the old format; please change the password to the new format



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