Upgrading oracle 64 bit Win client from 11.2.0.1 to 11.2.0.4 fails with Error: "INS-30071" (Doc ID 2179574.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.1 to 11.2.0.4 [Release 11.2]
Information in this document applies to any platform.

Symptoms

Below error seen,when upgrading the client from 11.2.0.1 to higher version.

Server\100\DTS\Binn\;C:\Program Files\ArcGIS\ArcSDE\ora11gexe\bin;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\;C:\Program Files\FME\;C:\Program Files\ServiceNow;.
INFO: inventory location isC:\Program Files\Oracle\Inventory
SEVERE: [FATAL] [INS-30071] An error occured while trying to determine the running processes or services.
CAUSE: A runtime error

ACTION: Refer to the logs or contact Oracle Support Services.

SUMMARY:
- RuntimeException.
Refer associated stacktrace #oracle.install.commons.util.exception.DefaultErrorAdvisor:488
INFO: Advice is ABORT
INFO: Adding ExitStatus INVALID_USER_INPUT to the exit status set
INFO: Completed validating state <getOracleHome>
INFO: Terminating all background operations
INFO: Terminated all background operations
INFO: Transition aborted

 

Cause

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