Upgrade to BDA V4.7.0 Fails on Step 1 with "ERROR: Puppet agent on node bdanode0x is not reachable" When Not All Hosts Have A Signed Certificate (Doc ID 2225388.1)

Last updated on JANUARY 27, 2017

Applies to:

Big Data Appliance Integrated Software - Version 4.3.0 and later
Linux x86-64

Symptoms

Upgrade to BDA V4.7.0 fails in Step 1 with:

INFO: Pinging puppet agents ............................................................
ERROR: Some puppet agents are not reachable
ERROR: Puppet agent on node bda1node03 is not reachable
ERROR: Puppet agent on node bda1node04 is not reachable
ERROR: Puppet agent on node bda1node05 is not reachable
ERROR: Puppet agent on node bda1node06 is not reachable
ERROR: Puppet agent on node bda1node07 is not reachable
ERROR: Puppet agent on node bda1node08 is not reachable
ERROR: Puppet agent on node bda1node09 is not reachable
ERROR: Cannot continue with install #Step 1# 

Additional symptoms are:

1. The puppet-kick command shows a connection refused error like:

 

Cause

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