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Upgrade to BDA V4.7.0 Fails on Step 1 with "ERROR: Puppet agent on node bdanode0x is not reachable" When Not All Hosts Have A Signed Certificate (Doc ID 2225388.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Big Data Appliance Integrated Software - Version 4.3.0 and later
Linux x86-64

Symptoms

NOTE: In the examples that follow, user details, cluster names, hostnames, directory paths, filenames, etc. represent a fictitious sample (and are used to provide an illustrative example only). Any similarity to actual persons, or entities, living or dead, is purely coincidental and not intended in any manner. 

Upgrade to BDA V4.7.0 fails in Step 1 with:

INFO: Pinging puppet agents ............................................................
ERROR: Some puppet agents are not reachable
ERROR: Puppet agent on node bdanode03 is not reachable
ERROR: Puppet agent on node bdanode04 is not reachable
ERROR: Puppet agent on node bdanode05 is not reachable
ERROR: Puppet agent on node bdanode06 is not reachable
ERROR: Puppet agent on node bdanode07 is not reachable
ERROR: Puppet agent on node bdanode08 is not reachable
ERROR: Puppet agent on node bdanode09 is not reachable
ERROR: Cannot continue with install #Step 1# 

Additional symptoms are:

1. The puppet-kick command shows a connection refused error like:

 

Cause

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In this Document
Symptoms
Cause
Solution


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