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CLSRSC-537: The root script failed to copy the OCR backup file from node <nodename2> to shared storage (Doc ID 2227932.1)

Last updated on JANUARY 03, 2020

Applies to:

Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Upgrading Grid Infrastructure from 11.2.0.4 to 12.1.0.2, rootupgrade.sh fails on <node1>:

 

2017-01-22 11:00:39: getOcrValue output:
2017-01-22 11:00:39: +<DGNAME1>:/<nodename2>/ocrbackup/backup_20170122_085756.ocr

2017-01-22 11:00:39: Key is: SYSTEM.rootcrs.ocrbackup.filename
2017-01-22 11:00:39: Value is: +<DGNAME1>:/<nodename2>/ocrbackup/backup_20170122_085756.ocr
2017-01-22 11:00:39: OCR is on ASM
2017-01-22 11:00:39: Start to copy OCR manual backup to DG...
2017-01-22 11:00:39: Start to copy OCR backup file to DG: +DG_<nodename2>_VOTE_01:.
2017-01-22 11:00:39: Executing cmd: <GRID_HOME>/bin/ocrconfig -copy +<DGNAME1>:/<nodename2>/ocrbackup/backup_20170122_085756.ocr +DG_<nodename2>_VOTE_01:/<nodename2>_backup11.2.0.4.0.ocr
2017-01-22 11:00:39: Command output:
> PROT-18: Failed to open the specified backup file '+<DGNAME1>:/<nodename2>/ocrbackup/backup_20170122_085756.ocr'
>End Command output
2017-01-22 11:00:39: Failed to copy OCR manual backup file from +<DGNAME1>:/<nodename2>/ocrbackup/backup_20170122_085756.ocr to DG: +DG_<nodename2>_VOTE_01:/<nodename2>-_backup11.2.0.4.0.ocr.
2017-01-22 11:00:39: Copy OCR manual backup to Shared Storage Fail!.
2017-01-22 11:00:39: Executing cmd: <GRID_HOME>/bin/clsecho -p has -f clsrsc -m 537 "<nodename2>"
2017-01-22 11:00:39: Executing cmd: <GRID_HOME>/bin/clsecho -p has -f clsrsc -m 537 "<nodename2>"
2017-01-22 11:00:39: Command output:
> CLSRSC-537: The root script failed to copy the OCR backup file from node <nodename2> to shared storage.
>End Command output
2017-01-22 11:00:39: CLSRSC-537: The root script failed to copy the OCR backup file from node <nodename2> to shared storage.

ASMCMD shows the backup is there with suffix:

ASMCMD> pwd
+<DGNAME1>/<nodename2>-/ocrbackup
ASMCMD> ls
backup00.ocr.264.933923907
backup01.ocr.257.933909501
backup02.ocr.265.933895087
backup_20161209_090739.ocr.256.930128859
backup_20161211_115852.ocr.263.930311933
backup_20170122_085756.ocr.259.933929877
day.ocr.260.933806625
day_.ocr.258.933895091
week.ocr.261.933288033
week_.ocr.262.933895097

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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