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Upgrading BDA V4.4 to V4.8 Fails on Step 6 with: "Bigdatasql::Bigdatasqlsetup/Exec[bd_cell_cleanup]/returns) change from notrun to 0 failed: Command exceeded timeout" (Doc ID 2270573.1)

Last updated on JULY 25, 2021

Applies to:

Big Data Appliance Integrated Software - Version 4.4.0 and later
Linux x86-64

Symptoms

NOTE: In the examples that follow, user details, cluster names, hostnames, directory paths, filenames, etc. represent a fictitious sample (and are used to provide an illustrative example only). Any similarity to actual persons, or entities, living or dead, is purely coincidental and not intended in any manner. 

Step 6 of a BDA V4.4 to V4.8 upgrade with Big Data SQL installed fails with the output below on one or more nodes of the cluster:

Error [7826]: (//bdanode0x.example.com//Stage[main]/Bigdatasql::Bigdatasqlsetup/Exec[bd_cell_cleanup]/returns)
change from notrun to 0 failed: Command exceeded timeout

INFO: Also check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode0x-<timestamp>.log

1. The log file: in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode0x-<timestamp>.log, reports output like:

May 26 00:36:10 bdanode0x puppet-master[7826]: (//bdanode0x.example.com./Puppet) Command exceeded timeout
May 26 00:36:10 bdanode0x puppet-master[7826]: (//bdanode0x.example.com/Puppet) Wrapped exception:
May 26 00:36:10 bdanode0x puppet-master[7826]: (//bdanode0x.example.com/Puppet) execution expired
May 26 00:36:10 bdanode0x puppet-master[7826]: (//bdanode0x.example.com//
Stage[main]/Bigdatasql::Bigdatasqlsetup/Exec[bd_cell_cleanup]/returns)
change from notrun to 0 failed: Command exceeded timeout
May 26 00:36:10 bdanode0x puppet-master[7826]: (//bdanode0x.example.com//
Stage[main]/Bigdatasql::Bigdatasqlsetup/Exec[bd_cell_postinstall])
Dependency Exec[bd_cell_cleanup] has failures: true

2. The associated bdcellcleanup.out files on the failing node(s) show output like below:

# more ./bdadiagcluster_bdanode0x_<timestamp>/tmp/bdcellcleanup.out

Stopping the BDSQLRS, BDSQLSRV and BDSQLMS services...
BDS-01513: CellCLI request to Restart Server (RS) has timed out.
The SHUTDOWN of ALL services was not successful. Error: Unknown Error
Getting the state of BDSQLSRV services... BDS-01513: CellCLI request to Restart Server (RS) has timed out.
stopped
Getting the state of BDSQLMS services... BDS-01513: CellCLI request to Restart Server (RS) has timed out.
stopped
Getting the state of BDSQLRS services... BDS-01513: CellCLI request to Restart Server (RS) has timed out.
stopped
Force kill bdsql processes

Note: In the example here Big Data SQL 2.0 was installed.

Cause

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In this Document
Symptoms
Cause
Solution


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