ORA-27300: OS system dependent operation:open failed with status: 13

(Doc ID 2347696.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 12.1.0.2 and later
Generic UNIX

Symptoms

Creating a new database or starting an existing database failed with below errors.

1. During create database :

oracle@node1> create database ORCL;
create database ORCL
*
ERROR at line 1:
ORA-01501: CREATE DATABASE failed
ORA-00200: control file could not be created
ORA-00202: control file: '+DATA'
ORA-17502: ksfdcre:4 Failed to create file +DATA
ORA-15001: diskgroup "DATA" does not exist or is not mounted
ORA-27300: OS system dependent operation:open failed with status: 13
ORA-27301: OS failure message: Permission denied
ORA-27302: failure occurred at: sskgmsmr_7 

2. During database startup :

Wed Jan 10 14:36:03 2018
Errors in file /u01/app/oracle/diag/rdbms/orcl/ORCL/trace/ORCL_asmb_17430.trc:
ORA-27300: OS system dependent operation:open failed with status: 13
ORA-27301: OS failure message: Permission denied
ORA-27302: failure occurred at: sskgmsmr_7
Stopping background process RBAL
Starting background process MMNL
Wed Jan 10 14:36:03 2018
MMNL started with pid=22, OS id=17434
ORACLE_BASE from environment = /u01/app/oracle
Wed Jan 10 14:36:04 2018
ALTER DATABASE MOUNT
Wed Jan 10 14:36:04 2018
ORA-00210: cannot open the specified control file
ORA-00202: control file: '+DATA'
ORA-17503: ksfdopn:2 Failed to open file +DATA
ORA-15045: ASM file name '+DATA' is not in reference form
ORA-205 signalled during: ALTER DATABASE MOUNT...

It's a role separation environment. Both the users grid & oracle belongs to same group 'dba'

Changes

New environment and there were no changes as customer aware of.

Cause

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