Upgrade to Mammoth 4.11 Fails on Step 5 with "ERROR: Step 5 failed" and "Hadoop::Installcdhparcel/Exec[deployparcel]/returns) change from notrun to 0 failed"

(Doc ID 2360146.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Big Data Appliance Integrated Software - Version 4.11 and later
Linux x86-64

Symptoms

Upgrade to Mammoth 4.11 fails in Step 5 as below:

==================================================================================
INFO: Step 5: Installing Hadoop Parcel and Upgrading CDH Cluster
INFO: Making sure all puppet agents can be accessed.
INFO: Pinging puppet agents
INFO: Ping acknowledged after 2 tries
INFO: Installing Hadoop Parcel. This will take some time ...
INFO: Puppet script successfully sent to node bdanode01
INFO: Puppet script successfully sent to node bdanode02
INFO: Puppet script successfully sent to node bdanode03
INFO: Puppet script successfully sent to node bdanode04
INFO: Puppet script successfully sent to node bdanode05
INFO: Puppet script successfully sent to node bdanode06
INFO: Pinging puppet agents ...........
INFO: Puppet agent run on node bdanode01 completed successfully.
INFO: Check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode01-<timestamp>.log
INFO: Puppet agent run on node bdanode02 completed successfully.
INFO: Check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode02-<timestamp>.log
ERROR: Puppet agent run on node bdanode03 had errors. List of errors follows

************************************
Error [19277]: (//bdanode03.domain.com//Stage[main]/Hadoop::Installcdhparcel/Exec[deployparcel]/returns) change from notrun to 0 failed: /opt/oracle/BDAMammoth/bdaconfig/tmp/deployparcel.sh &> /opt/oracle/BDAMammoth/bdaconfig/tmp/deployparcel_<###>.out returned 1 instead of one of [0]
************************************

INFO: Also check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode03-<timestamp>.log

INFO: Puppet agent run on node bdanode04 completed successfully.
INFO: Check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode04-<timestamp>.log
INFO: Puppet agent run on node bdanode05 completed successfully.
INFO: Check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode05-<timestamp>.log
INFO: Puppet agent run on node bdanode06 completed successfully.
INFO: Check the log file in /opt/oracle/BDAMammoth/bdaconfig/tmp/pagent-bdanode06-<timestamp>.log
INFO: Creating environment.pp file ...
ERROR: Step 5 failed
ERROR: Cannot continue with operation
INFO: Time spent in step 5 InstallHadoop is 2640 seconds.
INFO: Running bdadiagcluster...
INFO: Please get the Big Data Appliance cluster diagnostic bundle at /tmp/bdadiagcluster_<###>.zip
INFO: Updated imagehistory on all nodes
INFO: Updated imagehistory on all nodes
Exiting...

 

Cause

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