12.2.0.1 RDBMS Software install on Windows 64 bit (Server 2012R2) fails with “Oracle Remote Configuration Agent has stopped working”.

(Doc ID 2371941.1)

Last updated on MARCH 11, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 12.2.0.1 and later
Information in this document applies to any platform.

Symptoms

12.2.0.1 RDBMS Software install on Windows 64 bit (Server 2012r2) fails with “Oracle Remote Configuration Agent has stopped working”

installActions.log shows the following –

INFO: Setting up ‘Oracle Remote Configuration Agent 12.2.0.1.0 ‘
INFO: Setting up ‘Oracle Remote Configuration Agent 12.2.0.1.0 ‘
INFO: 21/02/18 16:36:45 GMT: Starting install Install Phase 2 of component Oracle Remote Configuration Agent
INFO: Calling Action SpawnActions10.1.0.3.4 Spawn
installcommand = “C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer
deinstallcommand = “C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -UnregServer
WaitForCompletion = true

INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO:

INFO: Start output from spawned process:
INFO: ———————————-
INFO:

INFO: End output from spawned process.
INFO: ———————————-
INFO: Exception thrown from action: Spawn
Exception Name: RuntimeException
Exception String: The spawned process exited with non-zero exit code!!
Exception Severity: 0
INFO: Adding ExitStatus STOP_INSTALL to the exit status set
INFO: Finding the most appropriate exit status for the current application
INFO: Exit Status is -4
INFO: Shutdown Oracle Database 12c Release 2 Installer
INFO: Unloading Setup Driver

 Further analysis of the installActions Log shows the following –

INFO: Computing path limit – OS : Windows Server 2012 R2, version : 6.3
INFO: Computed path limit : 8191

 Once the Installation is retried by shortening the length of PATH Variable,this time,there is no hang,but Installation still fails –

INFO: 28/02/18 12:26:55 GMT: Starting install Install Phase 2 of component Oracle Remote Configuration Agent
INFO: Calling Action SpawnActions10.1.0.3.4 Spawn
installcommand = “C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer
deinstallcommand = “C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -UnregServer
WaitForCompletion = true

INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO:

INFO: Start output from spawned process:
INFO: ———————————-
INFO:

INFO: End output from spawned process.
INFO: ———————————-
INFO: Exception thrown from action: Spawn
Exception Name: RuntimeException
Exception String: The spawned process exited with non-zero exit code!!
Exception Severity: 0
INFO: Exception handling set to prompt user with options to Retry Ignore
User Choice: Retry
INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO: spawning ‘”C:\oracle\product\12.2.0\dbhome_1\oraconfig\oraconfig.exe” -RegServer’
INFO:

INFO: Start output from spawned process:
INFO: ———————————-
INFO:

INFO: End output from spawned process.
INFO: ———————————-
INFO: Exception thrown from action: Spawn
Exception Name: RuntimeException
Exception String: The spawned process exited with non-zero exit code!!
Exception Severity: 0

 Post Installation,if a command window is run & the below command is run as Administrator –

the below error is shown –

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms