Step 5 of Mammoth Upgrade Failes with "ERROR: Step 5 failed" Because the Cloudera Manager Server Fails to Start

(Doc ID 2391593.1)

Last updated on MAY 03, 2018

Applies to:

Big Data Appliance Integrated Software - Version 4.7.0 and later
Linux x86-64

Symptoms

Step 5 of Mammoth Upgrade i.e. "Installing Hadoop Parcel and Upgrading CDH Cluster", fails with no other messages than:

ERROR: Step 5 failed
ERROR: Cannot continue with operation

Note the example here uses an upgrade from BDA V4.7/CDH 5.9.0 to BDA V4.9/CDH 5.11.1.  But the same applies to any release.

Additional symptoms include:

1. All Cloudera Manager (CM) agents are running on all nodes.

2. But the Cloudera Manager server is not running on the node with CM role, Node 3 by default.

3. It is not possible to start the CM server. Instead starting the server fails with: 

 Both of these are key identifying factors for the problem. 

5. Checking for files under /usr/share/cmf shows that CM jar and CM binary files are present from the release being upgraded to and the release being upgraded from.  The files from the pre-upgrade release should not be present.

Cause

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