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ZDLRA Upgrade/Patch fails at Step 5 : Failed to Execute OSB Installer: Unexpected results in Requires DEVICES (Doc ID 2428702.1)

Last updated on NOVEMBER 15, 2019

Applies to:

Zero Data Loss Recovery Appliance Software - Version 12.1.1.1.8 and later
Information in this document applies to any platform.

Symptoms

The "issues" is the following:

Customer not able to continue patching on ZDLRA because of the following error:

[root@zdlrdb01 bin]# ./racli patch appliance --step=2
Enter passphrase for /opt/oracle.RecoveryAppliance/.ssh/racli.key:
Created log /opt/oracle.RecoveryAppliance/log/racli_patch_appliance.log
Mon Jul 23 10:59:58 2018: Start: Patch Recovery Appliance - Step [Patch]
Mon Jul 23 10:59:58 2018: Start: Patch Recovery Appliance - Step [PreCheck]
Mon Jul 23 10:59:58 2018: Start: Check ZDLRA Services
Mon Jul 23 11:00:00 2018: End: Check ZDLRA Services
Mon Jul 23 11:00:00 2018: Start: Check ASM rebalance
Mon Jul 23 11:00:00 2018: End: Check ASM rebalance
Mon Jul 23 11:00:00 2018: Start: Check Cluster
Mon Jul 23 11:00:50 2018: End: Check Cluster
Mon Jul 23 11:00:50 2018: Start: Check Open Incidents
Mon Jul 23 11:00:50 2018: End: Check Open Incidents
Mon Jul 23 11:00:50 2018: Start: Check Init Parameters
Mon Jul 23 11:00:50 2018: End: Check Init Parameters
Mon Jul 23 11:00:50 2018: Start: Check compute node oracle access
Mon Jul 23 11:00:50 2018: End: Check compute node oracle access
Mon Jul 23 11:00:50 2018: Start: Check RA Patch Levels
Mon Jul 23 11:00:50 2018: End: Check RA Patch Levels
Mon Jul 23 11:00:50 2018: End: Patch Recovery Appliance - Step [PreCheck]
Mon Jul 23 11:00:51 2018: Start: Check staged patches
Mon Jul 23 11:00:51 2018: End: Check staged patches
Mon Jul 23 11:00:51 2018: Start: Unpack Patches
Mon Jul 23 11:00:51 2018: Start: Unpack Patches
Mon Jul 23 11:01:38 2018: End: Unpack Patches
Mon Jul 23 11:01:38 2018: Start: Rasys configuration
OBCONFIG /etc/obconfig doesn't exist <<<<================= Issues!
 at /u01/<path>/perl/lib/site_perl/5.22.0/RA/Install.pm line 4741.


Question: It is possible to upgrade/patch the system without to have OSB installed on ZDLRA?

When machine was installed Step 5 [If a tape backup system is detected, validates and configures resources required for tape backup.] was not done:

[root@zdlrdb01 bin]# ./racli install appliance --step=5
Enter passphrase for /opt/oracle.RecoveryAppliance/.ssh/racli.key: zdl@bt17.
Wed Dec 20 11:11:09 2017: Created log file /opt/oracle.RecoveryAppliance/log/ra_appliance.install.step5.20171220.1111.log
Wed Dec 20 11:11:09 2017: Start: ZDLRA Tape Installation.
Created log file /opt/oracle.RecoveryAppliance/log/osb_install.stepcluster_all.20171220.1111.log
Step 1 - Host - Device Configuration: Start - Successful: OK
Failed to Execute OSB Installer: Unexpected results in Requires DEVICES, to look for

Changes

 Customer is patching the ZDLRA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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