My Oracle Support Banner

ODA X7-2 : Node hangs/reboots when executing big workloads (Doc ID 2429712.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Database Appliance Software - Version 12.2.1.2 to 12.2.1.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

One of the ODA nodes hang/crash with the following errors signaled in /var/log/messages

 

Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421312] Hardware name: Oracle
Corporation ORACLE SERVER X7-2/ASM, MB, X7-2, BIOS 41021300 02/05/2018
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421314]  0000000000000000 ffff8801936c3d38 ffffffff816e01cf ffff8801936c3d88
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421315]  0000000000000132 ffff8801936c3d78 ffffffff810868a5 ffff8801936c3d58
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421317]  ffff880005480000 ffff8800054803e0 ffff88000548ed80 000000000000004a
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421318] Call Trace:
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421320]  <IRQ>  [<ffffffff816e01cf>] dump_stack+0x63/0x84
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421328]  [<ffffffff810868a5>] warn_slowpath_common+0x95/0xe0
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421330]  [<ffffffff810869a6>] warn_slowpath_fmt+0x46/0x50
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421334]  [<ffffffff8162ea30>] dev_watchdog+0x240/0x250
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421335]  [<ffffffff8162e7f0>] ? __netdev_watchdog_up+0x80/0x80
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421338]  [<ffffffff810ef3b7>] call_timer_fn+0x47/0x160
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421339]  [<ffffffff810ef6d0>] run_timer_softirq+0x200/0x380
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421340]  [<ffffffff8162e7f0>] ? __netdev_watchdog_up+0x80/0x80
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421342]  [<ffffffff8108aa9a>] __do_softirq+0x10a/0x350
Jun 12 11:52:32 ###oda0-dom0 kernel: [ 4776.421343]  [<ffffffff8108ae55>] irq_exit+0x125/0x130

 

Please note that this issue only affects X7-2 ODA hardware.

Firmware version is lower than 20.08.01.14 , as seen in output of : ethtool -i <eth_name>

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.