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ASM Instance crashes with ORA-00600 [17114]/ORA-00600 [17112] and ORA-7445 [kglMutexCleanupAll] (Doc ID 2443950.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 12.1.0.2 to 18.1.0.0.0 [Release 12.1 to 18]
Information in this document applies to any platform.

Symptoms

ASM instance crashed with ORA-00600 [17114] and ORA-7445 [kglMutexCleanupAll].

The alert.log shows:

Errors in file /u01/app/grid/diag/asm/+asm/+ASM1/trace/+ASM1_ora_336796.trc (incident=438018):
ORA-00600: internal error code, arguments: [17112], [0x0C7913498], [], [], [], [], [], [], [], [], [], []
Incident details in: /u01/app/grid/diag/asm/+asm/+ASM1/incident/incdir_438018/+ASM1_ora_336796_i438018.trc
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Wed Aug 22 21:06:13 2018
Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0x60] [PC:0x3DF835F, kglMutexCleanupAll()+111] [flags: 0x0, count: 1]
Errors in file /u01/app/grid/diag/asm/+asm/+ASM1/trace/+ASM1_ora_336796.trc (incident=438019):
ORA-07445: exception encountered: core dump [kglMutexCleanupAll()+111] [SIGSEGV] [ADDR:0x60] [PC:0x3DF835F] [Address not mapped to object] []
ORA-00600: internal error code, arguments: [17112], [0x0C7913498], [], [], [], [], [], [], [], [], [], []
Incident details in: /u01/app/grid/diag/asm/+asm/+ASM1/incident/incdir_438019/+ASM1_ora_336796_i438019.trc
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
-----
Wed Aug 22 21:07:00 2018
Errors in file /u01/app/grid/diag/asm/+asm/+ASM1/trace/+ASM1_pmon_23855.trc (incident=437394):
ORA-00600: internal error code, arguments: [17112], [0x0C7913498], [], [], [], [], [], [], [], [], [], []
Incident details in: /u01/app/grid/diag/asm/+asm/+ASM1/incident/incdir_437394/+ASM1_pmon_23855_i437394.trc
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Wed Aug 22 21:07:01 2018
Errors in file /u01/app/grid/diag/asm/+asm/+ASM1/trace/+ASM1_pmon_23855.trc:
ORA-00600: internal error code, arguments: [17112], [0x0C7913498], [], [], [], [], [], [], [], [], [], []
Wed Aug 22 21:07:01 2018
USER (ospid: 23855): terminating the instance due to error 472
Wed Aug 22 21:07:01 2018

 The Call Stack Trace in the associated incident trace file contains:

ORA-600[17112l]:
Main Stack:
kgherror <- kghfre <- kghfrh_internal <- kghfrh <- kksCleanSessionState <- ksuxds
<- ksudel <- opilof <- opiodr <- ttcpip <- opitsk <- opiino <- opiodr <- opidrv <- sou2o
<- opimai_real <- ssthrdmain <- main


ORA-7445[kglMutexCleanupAll]:
Main Stack:
kglMutexCleanupAll <- kglOnErrorMutexCleanup <- kksOnErrorMutexCleanup <- ksepop
<- kgepop <- kgersel <- kgherror <- kghfre <- kghfrh_internal <- kghfrh
<- kksCleanSessionState <- ksuxds <- ksudel <- opilof <- opiodr <- ttcpip <- opitsk <- opiino

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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