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BDA Servers With Memory Upgraded to Greater Than 1TB May Crash on Reboot or Come Up Without a Functional Client Network After Reboot. (Doc ID 2468844.1)

Last updated on JANUARY 29, 2020

Applies to:

Big Data Appliance Integrated Software - Version 4.0 and later
Big Data Appliance Hardware - Version All Versions and later
Linux x86-64

Symptoms

Any BDA server (on all BDA versions and server models) with memory upgraded to > 1TB may crash on reboot or come up without a functional client network after reboot.

Symptoms after a reboot include:

1. dmesg errors like below indicating that the IB card is not working. Note the server can recognize the memory and all memory is seen with "free -g".

4. "ifconfig" shows that neither eth8 nor eth9 are up.

 

Cause

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In this Document
Symptoms
Cause
Solution
 Proactive Solution
 Reactive Solution
 Case 1
 Case 2
References

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