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Windows:DB instance Crash with ORA-15064 and ORA-03113 (Doc ID 2485177.1)

Last updated on JANUARY 21, 2020

Applies to:

Oracle Database - Enterprise Edition - Version 12.1.0.2 and later
Generic Windows

Symptoms

DB alert log

---------------
Tue Nov 20 09:58:01 2018
NOTE: ASMB terminating
Tue Nov 20 09:58:01 2018
Errors in file D:\ORACLE\diag\rdbms\owxxx\owxxx\trace\owxxx_asmb_768.trc:
ORA-15064: communication failure with ASM instance
ORA-03113: end-of-file on communication channel
Prozess-ID:
Session-ID: 147 Seriennummer: 8838


The ASM trace shows:
--------------------------
*** 2018-11-20 09:58:01.404
NOTE: ASMB terminating
ORA-15064: communication failure with ASM instance
ORA-03113: end-of-file on communication channel
Prozess-ID:
Session-ID: 147 Seriennummer: 8838

system log (Event viewer logs)
============

Warning,20.11.2018 09:58:01,Microsoft-Windows-WinRM,10149,None,"The WinRM service is not listening for WS-Management requests.

User Action
If you did not intentionally stop the service, use the following command to see the WinRM configuration:

winrm enumerate winrm/config/listener"
Information,20.11.2018 09:57:36,Service Control Manager,7036,None,The Group Policy Client service entered the stopped state.
Information,20.11.2018 09:57:36,Service Control Manager,7036,None,The Windows Update service entered the stopped state.
Information,20.11.2018 09:57:36,Service Control Manager,7036,None,The Windows Modules Installer service entered the running state.
Information,20.11.2018 09:57:36,Microsoft-Windows-Winlogon,7002,(1102),User Logoff Notification for Customer Experience Improvement Program
Information,20.11.2018 09:57:35,Service Control Manager,7036,None,The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
Information,20.11.2018 09:57:35,Microsoft-Windows-Winlogon,7002,(1102),User Logoff Notification for Customer Experience Improvement Program
Information,20.11.2018 09:57:35,User32,1074,None,"The process C:\Windows\system32\svchost.exe (SRZMS217991) has initiated the restart of computer SRZMS217991 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Operating System: Recovery (Planned)
Reason Code: 0x80020002    >>>>>>>>>>>>>>>>>>>>>>>
Shutdown Type: restart  >>>>>>>>>>>>>>>>>>>>>>>>>>
Comment: "

 



Cause

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In this Document
Symptoms
Cause
Solution


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