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Exadata system model not found or unsupported (Doc ID 2500147.1)

Last updated on MARCH 11, 2024

Applies to:

Oracle Exadata Storage Server Software
Linux x86-64

Purpose

The purpose of this document is to explain next steps when an operator experiences the message "System model not found or unsupported" while updating Exadata Database nodes.

Scope

Checking for known/supported systems models is introduced starting dbnodeupdate/patchmgr release 19.190130 (via unpublished <bug 29273767>). Starting release 19.181018 support for unknown or obsolete system models has been removed. Removal of this support means that the tool cannot be used for updating to any Exadata release if your Exadata Database node system model is unknown or has become obsolete. In order to allow updates on obsoleted hardware to Exadata releases (supported for that hardware), a previous/older dbnodeupdate/patchmgr (version 5.180720) is made available via this note.

NOTE: this older version of dbnodeupdate/patchmgr (5.180720) will not be maintained going further and should not be used by supported hardware for updating to any release. This older version will be missing key fixes and enhancements to support the newer Exadata hardware and software.

More details on Exadata Software and Hardware Support Lifecycle, can be found in <note 1570460.1>. For information about planning for software and hardware maintenance, see Chapter 8 of the Exadata maintenance guide and Exadata Database Machine and Exadata Storage Server Supported Versions MOS <note 888828.1>.

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