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ZDLRA: Patching Step 2 failing with "ERROR: There are programs running" (Doc ID 2585852.1)

Last updated on JANUARY 06, 2022

Applies to:

Zero Data Loss Recovery Appliance Software - Version 12.1.1.1.8 and later
Information in this document applies to any platform.

Symptoms

 

NOTE: In the images and/or the document content below, the user information and environment data used represents fictitious data from the Oracle sample schema(s),Public Documentation delivered with an Oracle database product or
other training material. Any similarity to actual environments, actual persons, living or dead, is purely coincidental and not intended in any manner.

For the purposes of this document, the following fictitious environment is used as an example to describe the procedure:

ZDLRA BASE: /opt/oracle.RecoveryAppliance
RDBMS_HOME: /u01/app/oracle/product/12.2.0.1/dbhome_1
SERVER_NAME: Node 1

NOTE: Your ZDLRA or RDBMS homes may be different.
NOTE: The server name is included to denote that this must be done on node 1 of the ZDLRA.

 

 

During the Patching of  ZDLRA,  the Step 2 is failing with the following error :

[root@Node 1]# racli patch appliance --step=2 --ignore_incidents
Created log /opt/oracle.RecoveryAppliance/log/racli_patch_appliance.log
Fri Sep 6 14:03:46 2019: Start: Patch Recovery Appliance - Step [Patch]
Fri Sep 6 14:03:46 2019: Skip: Pre Check [Already Run]
Fri Sep 6 14:03:49 2019: Skip: Pre Patch Release Steps [Already Run]
Fri Sep 6 14:03:49 2019: Skip: Unpack Patches [Already Run]
Fri Sep 6 14:03:49 2019: Skip: Rasys configuration [Already Run]
Fri Sep 6 14:03:49 2019: Skip: Stop ZDLRA Services [Already Run]
Fri Sep 6 14:03:49 2019: Start: Check Active Programs
Failed to execute /opt/oracle.RecoveryAppliance/expect/ssh_run.expect: 256spawn /usr/bin/ssh -o ConnectTimeout=20 -o LogLevel=error -l root <node1> /opt/oracle.RecoveryAppliance/install/check_active.sh 135557 /u01/app/oracle/product/12.2.0.1/dbhome_1 /u01/app/12.2.0.1/grid /opt/oracle.RecoveryAppliance
ERROR: There are programs running.

Please shut them down before proceeding.

Please refer to check_active.log on Nodex for the list

at /u01/app/oracle/product/12.2.0.1/dbhome_1/perl/lib/site_perl/5.22.0/RA/Install.pm line 3618.

Cause

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In this Document
Symptoms
Cause
Solution


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