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How to Analyze Problems Related to Internal Errors (ORA-600) and Core Dumps (ORA-7445) using My Oracle Support (Doc ID 260459.1)

Last updated on AUGUST 04, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 8.1.7.4 and later
Information in this document applies to any platform.
**Checked for relevance 06-Apr-2010
**Checked for relevance 17-Apr-2013
*** Checked for relevance on 16-Nov-2011 ***
*** Checked for relevance on 19-Nov-2014 ***


Purpose

1.1 Abstract
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This document provides guidelines for customers to do an initial analysis of problems related to internal errors (ORA-600) and core dumps (ORA-7445) by using My Oracle Support keyword searches. After finding a set of documents, either bug database entries or notes, these must be correlated to the specific circumstances to further narrow down the search results. Hints to do this are given.

1.2 Introduction
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It is often the case that certain problems have been already discovered and are documented in My Oracle Support notes and in published bug information. With the proper techniques it is often possible to narrow down to a particular bug that matches your problem and find documented workarounds or patch information. This document is mainly aimed at rediscovering bugs in Oracle code that cause internal errors or core dumps but it may be equally applicable to all kinds of problems that may be encountered.  The following paragraphs aim at extracting the relevant keywords from the trace file to find the documents that are relevant to the specific error condition. It also tries to help in further narrowing down the list of relevant documents by correlating them to the specific circumstances of the error.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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