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CRS-6706 Error After Patching Attempt Failed and rootcrs.sh -prepatch is Hung While Performing Steps To Resolve This Error (Doc ID 2663579.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Database - Enterprise Edition - Version 12.2.0.1 and later
Information in this document applies to any platform.

Symptoms

Customer has patching failures while applying PSU and then rolled back the patches. 

CRS fails to start with error CRS-6706: Oracle Clusterware Release patch level ('xxxxxxxx') does not match Software patch level ('xxxxxxxxx'). 

Customer followed below steps as per below note to resolve the issue, however "rootcrs.sh -prepatch" is hung

   CRS-6706: Oracle Clusterware Release patch level ('nnn') does not match Software patch level ('mmm') (Doc ID 1639285.1)

For 12.2

Execute"<GI_HOME>/crs/install/rootcrs.sh -prepatch"  "<GI_HOME>/crs/install/rootcrs.sh -postpatch"and as <root_user> on the problematic node and the patch level should be corrected.

<GI_HOME>/crs/install/rootcrs.sh -prepatch
2020-04-24 12:30:09: Skipping setting ownership & permissions on file /etc/inittab
2020-04-24 12:30:09: skipping set file perm for acfs file /u01/app/grid/12.2.0/bin/acfsrepl_cloned. Fil
2020-04-24 12:30:09: skipping set file perm for acfs file /u01/app/grid/12.2.0/bin/acfsrepl_cloned.bin.
2020-04-24 12:30:09: Running /u01/app/grid/12.2.0/bin/afddriverstate installed
2020-04-24 12:30:09: Executing cmd: /u01/app/grid/12.2.0/bin/afddriverstate installed
2020-04-24 12:30:09: Command output:
> AFD-9204: AFD device driver installed status: 'false'
>End Command output
2020-04-24 12:30:09: AFD Driver is not installed
2020-04-24 12:30:09: AFD Library is not present
2020-04-24 12:30:09: AFD is not installed
2020-04-24 12:30:09: Executing cmd: /bin/rpm -q sles-release <>

 

Changes

PSU patching

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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