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NEWLY REPLACED PHYSICAL DISK HAS STILL PREVIOUS DEVICE NAME SO CELL IS UNAVAILABLE WITH STATUS "normal - confinedOffline" (Doc ID 2675603.1)

Last updated on JULY 27, 2020

Applies to:

Oracle Exadata Storage Server Software - Version 19.2.11.0.0 and later
Information in this document applies to any platform.

Symptoms

 System disk in slot# 0 has been faulted  so it has been replaced at  
2020-04-09T09:51:05.
Afterwards, Cell disks and grid disks have been unavailable on that disk.
However physical disk's status is NORMAL.

+AlertHistory
 6_2 created. Severity: clear. Message: System hard disk status changed to
normal. <exadata:br/>Status        : NORMAL <exadata:br/>Manufacturer  : HGST
<exadata:br/>Model Number  :    H7240AS60SUN4.0T <exadata:br/>Size          :
4.0TB <exadata:br/>Serial Number : 1451EK5NUX <exadata:br/>Firmware      :
A3A0 <exadata:br/>Slot Number   : 0 <exadata:br/>Cell Disk     : Not
configured <exadata:br/>Grid Disk     : Not configured


[root@r3fdcrcm1 ~]# cellcli -e list griddisk attributes
name,status,asmmodestatus,asmdeactivationoutcome
      
         HC_DATA_CD_00_r3fdcrcm1         active - confinedOffline        
DROPPED         Yes
         HC_RECO_CD_00_r3fdcrcm1         active - confinedOffline        
DROPPED         Yes
      

+  Status of Physical disk is "normal"
         name:                   8:0
         deviceId:               22
         deviceName:             /dev/sda
         diskType:               HardDisk
         enclosureDeviceId:      8
         errOtherCount:          0
         luns:                   0_0
         makeModel:              "HGST    H7240AS60SUN4.0T"
         physicalFirmware:       A3A0
         physicalInsertTime:     2020-04-09T10:11:35+09:00
         physicalInterface:      sas
         physicalSerial:         EK5NUX
         physicalSize:           3.638694606721401214599609375T
         slotNumber:             0
         status:                 normal  <===============================
Here

+ Status of  Cell disk  "normal - confinedOffline"

         name:                   CD_00_r3fdcrcm1
         comment:
         creationTime:           2020-04-03T10:16:41+09:00
         deviceName:
         devicePartition:        /dev/sdn3
         diskType:               HardDisk
         errorCount:             203
         freeSpace:              0
         id:                     01eb72f4-2857-4af2-9926-bdffd59f1ff6
         physicalDisk:           ETW89X
         size:                   3.605072021484375T
         status:                 normal - confinedOffline <=================== Here

Changes

 Faulted disk was replaced.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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