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DB runInstaller failed with INS-08101 and CRS-06015 (Doc ID 2676189.1)

Last updated on JUNE 15, 2020

Applies to:

Oracle Database - Enterprise Edition - Version 19.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When installing DB software via runInstaller on the environment where Grid Infrastructure was running normally, it failed with [INS -08101] at state 'performchecks'.

From debug trace for runInstaller ,below error was logged. It reported that crsctl command failed with error CRS-6015.

==============
From runinstall_debug.txt

[main] [ 2020-04-06 16:44:46.247 CST ] [RuntimeExec.runCommand:294]
runCommand: Waiting for the process
[Thread-203] [ 2020-04-06 16:44:46.317 CST ] [StreamReader.run:66]
OUTPUT>CRS-8505: Oracle Clusterware CRSCTL process with operating system
process ID 6230 encountered internal error CRS-06015
==============

CRS-6015 error was logged in clusterware alert log every time when executing runInstaller.

==============
From alert.log

2020-04-06 16:42:00.537 [CRSCTL(77413)]CRS-6015: Oracle Clusterware has
experienced an internal error. Details at (:CLSGEN00100:) in
/ora_sys/app/grid/diag/crs/<hostname>/crs/trace/crsctl_77413.trc.
2020-04-06T16:44:46.311148+08:00
Errors in file
/ora_sys/app/grid/diag/crs/<hostname>/crs/trace/crsctl_6230.trc
(incident=721):
CRS-6015 [] [] [] [] [] [] [] [] [] [] [] []
Incident details in:
/ora_sys/app/grid/diag/crs/<hostname>/crs/incident/incdir_721/crsctl_6230
_i721.trc
==============

From crsctl_6230.trc, it failed to retrieve the cluster name with error "nzdsi_initialize: NZ error code : 801".

==============
From crsctl_6230.trc

CRSCTL:4160569728: Command::initStatic: clsunsinit failed with return code
801, error
2020-04-06 16:44:46.290 : GPNP:4160569728: nzdsi_initialize: NZ security
api nzdsi_initialize failed
2020-04-06 16:44:46.290 : GPNP:4160569728: nzdsi_initialize: NZ error code
: 801
2020-04-06 16:44:46.290 : GPNP:4160569728: clsgpnp_Init: [at
clsgpnp0.c:801] Result: (76) CLSGPNP_CRYPTO_INIT. (:GPNP00283:)
2020-04-06 16:44:46.290 : GPNP:4160569728: clsgpnp_Init init failed.
Error: CLSGPNP_CRYPTO_INIT (76) .
2020-04-06 16:44:46.291 : CLSCAL:4160569728: (:CLSUG0001:)Failed to
initialize clsgpnp context grv CLSGPNP_CRYPTO_INIT (76). Return GPNP [12]
2020-04-06 16:44:46.291 : CLSCAL:4160569728: clsugcid:3: Failed to get gpnp
profile. Return GPNP [12].
2020-04-06 16:44:46.291 : CLSCAL:4160569728: clscal_clustername_init: Failed
to retrieve the cluster name. css retval 12 : cluLen 512 : err '1:
clskec:CRS:CRS:2316 3 args[CRS:CRS:2316][][CLSGPNP_CRYPTO_INIT]
'
2020-04-06 16:44:46.291 : CLSCAL:4160569728:
(:CLSCAL0505:)clscal_write_init: Failed to look up writer metadata
clustername
2020-04-06 16:44:46.291 : CLSDADR:4160569728: [ ERROR] writeCalog failed
for: prod 'CRS' : fac 'CRS' : msgId '6015'
Trace file
/ora_sys/app/grid/diag/crs/<hostname>/crs/trace/crsctl_6230.trc
Oracle Database 19c Clusterware Release 19.0.0.0.0 - Production
Version 19.4.0.0.0 Copyright 1996, 2019 Oracle. All rights reserved.
DDE: Flood control is not active
2020-04-06T16:44:46.311343+08:00
Incident 721 created, dump file:
/ora_sys/app/grid/diag/crs/<hostname>/crs/incident/incdir_721/crsctl_6230
_i721.trc
CRS-6015 [] [] [] [] [] [] [] [] [] [] [] []
2020-04-06 16:44:46.364 :CLSCPPGEN:4160569728: [ NONE] Created alert :
(:CLSGEN00100:) : *ASSERTION FAILURE*. File [clsOraCoreCtx.cpp] Line [56]
Condition [0]
==============

Changes

Try to install RAC database where Grid Infrastructure has been installed and is running normally.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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