My Oracle Support Banner

Oracle Database Support for Non-Oracle Public Cloud Environments (Doc ID 2688277.1)

Last updated on JULY 20, 2024

Applies to:

Oracle Database - Standard Edition - Version 11.2.0.4 and later
Oracle Database - Enterprise Edition - Version 11.2.0.4 and later
Information in this document applies to any platform.

Details

For the purposes of this document, Non-Oracle Public Cloud Environments are defined as:

or

 

Support Policy for Non-Oracle Public Cloud Environments

Oracle has not certified any of its products on Non-Oracle Public Cloud Environments. Oracle Support will assist customers running Oracle products on Non-Oracle Public Cloud Environments in the following manner: Oracle will only provide support for issues that either are known to occur on an Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle Certification Home), or can be demonstrated not to be as a result of running on a Non-Oracle Public Cloud Environment.

If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on an Oracle Certified Platform outside of a non-Oracle Cloud Environment. If that solution does not work in the Non-Oracle Public Cloud Environment, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the Oracle solution does not work when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

If the problem is determined not to be a known Oracle issue, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the issue occurs when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

 

Support Policy for Oracle Real Application Clusters (RAC)

The above support policy for Non-Oracle Public Cloud Environments does not apply to Oracle RAC. Oracle does not support Oracle RAC or RAC One Node on Non-Oracle Public Cloud Environments. Use of Oracle Support for Oracle RAC, including but not limited to applying patches and updates to Oracle RAC databases, is prohibited in any Non-Oracle Public Cloud Environment.

 

Actions

To gain a better understanding of Oracle's Support Policy for running Oracle Databases on a non-Oracle cloud provider environment, see:

Technical Support Policy, Section 1- "Overview", paragraph 4

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
 Support Policy for Non-Oracle Public Cloud Environments
 Support Policy for Oracle Real Application Clusters (RAC)
Actions
Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.