Oracle Database Support for Non-Oracle Public Cloud Environments (Doc ID 2688277.1)

Last updated on JULY 20, 2024

Applies to:

Details

For the purposes of this document, Non-Oracle Public Cloud Environments are defined as:

• (a) Non-Oracle Public Clouds. Examples: Google Cloud Platform, Amazon AWS, Microsoft Azure, IBM Cloud, Alibaba Cloud, etc.

or

• (b) Environments that are in any way considered an extension of Non-Oracle Public Clouds including but not limited to running Non-Oracle cloud management software, cloud billing, cloud support, cloud automation, cloud images, or cloud monitoring. Examples: Google Bare Metal Solution, Amazon AWS Outpost, Microsoft Azure Stack, IBM Bluemix Local, Alibaba Hybrid Cloud, etc.

Support Policy for Non-Oracle Public Cloud Environments

Oracle has not certified any of its products on Non-Oracle Public Cloud Environments. Oracle Support will assist customers running Oracle products on Non-Oracle Public Cloud Environments in the following manner: Oracle will only provide support for issues that either are known to occur on an Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle Certification Home), or can be demonstrated not to be as a result of running on a Non-Oracle Public Cloud Environment.

If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on an Oracle Certified Platform outside of a non-Oracle Cloud Environment. If that solution does not work in the Non-Oracle Public Cloud Environment, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the Oracle solution does not work when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

If the problem is determined not to be a known Oracle issue, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the issue occurs when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

Support Policy for Oracle Real Application Clusters (RAC)

The above support policy for Non-Oracle Public Cloud Environments does not apply to Oracle RAC. Oracle does not support Oracle RAC or RAC One Node on Non-Oracle Public Cloud Environments. Use of Oracle Support for Oracle RAC, including but not limited to applying patches and updates to Oracle RAC databases, is prohibited in any Non-Oracle Public Cloud Environment.

Actions

To gain a better understanding of Oracle's Support Policy for running Oracle Databases on a non-Oracle cloud provider environment, see:

Technical Support Policy, Section 1- "Overview", paragraph 4

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