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Oracle Database Support for Non-Oracle Public Cloud Environments (Doc ID 2688277.1)

Last updated on OCTOBER 12, 2021

Applies to:

Oracle Database - Enterprise Edition - Version 11.2.0.4 and later
Oracle Database - Standard Edition - Version 11.2.0.4 and later
Information in this document applies to any platform.

Details

For the purposes of this document, Non-Oracle Public Cloud Environments are defined as:

 

Support Policy for Non-Oracle Public Cloud Environments

Oracle has not certified any of its products on Non-Oracle Public Cloud Environments. Oracle Support will assist customers running Oracle products on Non-Oracle Public Cloud Environments in the following manner: Oracle will only provide support for issues that either are known to occur on an Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle Certification Home), or can be demonstrated not to be as a result of running on a Non-Oracle Public Cloud Environment.

If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on an Oracle Certified Platform outside of a non-Oracle Cloud Environment. If that solution does not work in the Non-Oracle Public Cloud Environment, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the Oracle solution does not work when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

If the problem is determined not to be a known Oracle issue, we will refer the customer to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the issue occurs when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

Support Policy for Oracle Real Application Clusters (RAC)

Oracle does not support Oracle RAC or Oracle RAC One Node running on Non-Oracle Public Cloud Environments.

 

Actions

To gain a better understanding of Oracle's Support Policy for running Oracle Databases on a non-Oracle cloud provider environment, see:

Technical Support Policy, Section 1- "Overview", paragraph 4

 

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In this Document
Details
 Support Policy for Non-Oracle Public Cloud Environments
 Support Policy for Oracle Real Application Clusters (RAC)
Actions
Contacts

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