My Oracle Support Banner

Opacthauto fails with error "PRCR-1172 : Failed to execute "srvmhelper" for -getTargetHubSize" (Doc ID 2703727.1)

Last updated on AUGUST 26, 2020

Applies to:

Oracle Database - Enterprise Edition - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

July 2020 PSU patch application fails with the below error.

++++++++++++++++++++++++++++++++++++

Opatch auto precheck error - OPATCHAUTO-72050

on Doing precheck to apply July Bundle patch for 12c DB home and 18c Grid home. we get the following error.

OPATCHAUTO-72050: System instance creation failed.
OPATCHAUTO-72050: Failed while retrieving system information.
OPATCHAUTO-72050: Please check log file for more details.

In both case systemconfig log shows below errror.

com.oracle.glcm.patch.auto.db.integration.model.productsupport.topology.TopologyCreator - Not able to retrieve system instance details :: Unable to determine if "<GI_HOME_PATH>" is a shared oracle home.
Failed: PRCR-1172 : Failed to execute "srvmhelper" for -getTargetHubSize<<<<<<<<<<<<<<<<<<<<<

Verification cannot proceed

The result of cluvfy command does not contain OVERALL_STATUS String.

2020-08-23 07:04:27,533 SEVERE [1] com.oracle.glcm.patch.auto.db.integration.model.productsupport.topology.TopologyCreator - Failure reason::java.lang.Exception: The result of cluvfy command does not contain OVERALL_STATUS String.
 

ERROR
-----------------------
OPATCHAUTO-72050

 

 

+Enabled cvu trace as below to identify the underlying issue that triggers the patching failure.

mkdir /tmp/cvutrace
export CV_TRACELOC=/tmp/cvutrace
export SRVM_TRACE=true
export SRVM_TRACE_LEVEL=1

//From cvutrace:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.