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Problem Patching To ODA Version 19.6: Message: ZK Wait Timed out. ZK is Offline (Doc ID 2714618.1)

Last updated on NOVEMBER 20, 2020

Applies to:

Oracle Database Appliance Software - Version 19.6.0.0.0 Bare Metal and later
Information in this document applies to any platform.

Symptoms

On : Oracle Database Appliance X7-2 S/M Hardware 19.6.0.0.0 Bare Metal

Problem patching to ODA version 19.6

Linux is successfully upgraded:
[root@ ~]# describe-component
System Version
---------------
19.6.0.0.0
Component Installed Version Available Version
OAK 19.6.0.0.0 up-to-date
GI 18.8.0.0.191015 19.6.0.0.200114
DB 18.8.0.0.191015 18.9.0.0.200114
DCSAGENT 19.6.0.0.0 up-to-date
ILOM 4.0.4.47.r131913 4.0.4.52.r133103
BIOS 41060600 41060700
OS 7.7 up-to-date
FIRMWARECONTROLLER QDV1RF30 up-to-date
FIRMWAREDISK 0121 up-to-date
HMP 2.4.5.0.1 up-to-date

When patching ODA, it fail:
[root@ ~]# odacli describe-job -i 941918e6-xxxx-xxxx-xxxx-xxxxxxxxxx
Job details
  Description: Server Patching
  Status: Failure
  Created: September 25, 2020 8:04:48 PM CEST
  Message: ZK Wait Timed out. ZK is Offline
Task Name Start Time End Time Status
Server Patching September 25, 2020 8:04:57 PM CEST September 25, 2020 8:08:17 PM CEST Failure
task:TaskSequential_159 September 25, 2020 8:04:57 PM CEST September 25, 2020 8:08:17 PM CEST Failure
task:TaskZKWait_160 September 25, 2020 8:04:57 PM CEST September 25, 2020 8:08:17 PM CEST Failure


[root@ ~]# odacli describe-job -i "941918e6-xxxx-xxxx-xxxx-xxxxxxxxxx"

Job details
----------------------------------------------------------------
  ID: 941918e6-xxxx-xxxx-xxxx-xxxxxxxxxx
  Description: DcsAdmin patching
  Status: Failure
  Created: September 25, 2020 8:52:24 PM CEST
  Message: ZK Wait Timed out. ZK is Offline

Task Name Start Time End Time Status
---------------------------------------- ----------------------------------- ----------------------------------- ----------
DCS Admin patch updation September 25, 2020 8:52:24 PM CEST September 25, 2020 8:55:44 PM CEST Failure
task:TaskZKWait_472 September 25, 2020 8:52:24 PM CEST September 25, 2020 8:55:44 PM CEST Failure




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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