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Oracle Database Upgrade Support (aka Market Driven Support) Frequently Asked Questions (FAQ) for, and Database Releases (Doc ID 2728619.1)

Last updated on JANUARY 17, 2024

Applies to:

Oracle Database - Enterprise Edition - Version to [Release 11.2 to 12.2]
Oracle Database - Standard Edition - Version to [Release 11.2 to 12.2]
Information in this document applies to any platform.


This note pulls together the most important information customers need to know regarding Database Upgrade Support (aka Market Driven Support) offered by Customer Success Services.  

Questions and Answers

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In this Document
Questions and Answers
 How does a customer sign up for Upgrade Support (MDS)?
 How will Oracle Support know that a customer has been purchased Upgrade Support?
 How will Customers know if they have Tier 1 entitlement?
 Are any platforms not supported for Upgrade Support?
 What are common reasons why an Upgrade Support customer cannot download a patch?

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