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OS Down/hung On ODA IP: Snapdata_collect_Find Veeamsnap - Veeam Panics the OL Kernel (Doc ID 2774002.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Oracle Database Appliance Software - Version 12.1.2.7.0 and later
Information in this document applies to any platform.

Symptoms

OS hung on ODAX7-2HA
Can be for any hardware type
Can most likely be for any ODA release and patchset level

oda01 login:  BUG: unable to handle kernel NULL pointer dereference at 0000000000000080
                      IP: snapdata_collect_Find+0x60/0xd0 [veeamsnap] <<<<<<

..."

[#######.######] PGD 0 P4D 0

[#######.######] Oops: 0000 [#1] SMP PTI

[#######.######] Modules linked in: dm_snapshot dm_bufio veeamsnap(OE) ksplice_k2k3cm01_vmlinux_new(O) ksplice_k2k3cm01(O) ksplice_6uqjea0n(O) ksplice_p9tgmly5(O) ksplice_xier7b2n(O) ksplice_l28r551x(O) ksplice_t41vghyc(O) ksplice_mkiw0dw0(O) ksplice_5k0buotp(O) ksplice_9sr0ye8y_vmlinux_new(O) ksplice_9sr0ye8y(O) ksplice_mfxcxmsf_vmlinux_new(O) ksplice_mfxcxmsf(O) ksplice_hbbv4mbi_vmlinux_new(O) ksplice_hbbv4mbi(O) ksplice_ts0dayah_vmlinux_new(O) ksplice_ts0dayah(O) ksplice_goihryqa_vmlinux_new(O) ksplice_goihryqa(O) rds oracleacfs(PO) oracleadvm(PO) oracleoks(PO) xt_CHECKSUM iptable_mangle ipt_MASQUERADE nf_nat_masquerade_ipv4 iptable_nat nf_nat_ipv4 nf_nat nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack nf_conntrack ipt_REJECT nf_reject_ipv4 tun bridge ebtable_filter ebtables ip6_tables iptable_filter

[#######.######] macsec sctp_diag sctp libcrc32c tcp_diag udp_diag dccp_diag dccp inet_diag unix_diag af_packet_diag netlink_diag oracleafd(PO) rpcsec_gss_krb5 auth_rpcgss nfsv4 dns_resolver nfs lockd grace fscache 8021q garp mrp stp llc mptctl mptbase bonding sunrpc vfat fat skx_edac intel_powerclamp coretemp iTCO_wdt iTCO_vendor_support kvm_intel kvm dm_service_time irqbypass crct10dif_pclmul crc32_pclmul ghash_clmulni_intel pcbc aesni_intel crypto_simd glue_helper cryptd pcspkr ses enclosure sg dm_multipath ioatdma i2c_i801 shpchp lpc_ich wmi pcc_cpufreq binfmt_misc ipmi_si ipmi_devintf ipmi_msghandler ip_tables ext4 mbcache jbd2 fscrypto raid1 sd_mod mgag200 drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ttm mpt3sas ahci crc32c_intel igb drm libahci bnxt_en libata raid_class ptp scsi_transport_sas

[#######.######] pps_core dca i2c_algo_bit dm_mirror dm_region_hash dm_log dm_mod [last unloaded: ksplice_k2k3cm01_vmlinux_old]

[#######.######]CPU: 32 PID: 83823 Comm: advm.bin_KsBlog Tainted: P W OE 4.14.35-1902.11.3.1.el7uek.x86_64 #2

[#######.######]Hardware name: Oracle Corporation ORACLE SERVER X7-2/ASM, MB, X7-2, BIOS 41040100 08/02/2018

Cause

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In this Document
Symptoms
Cause
Solution
References


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