The hardware and firmware does not match with the profile for NIC
(Doc ID 2804122.1)
Last updated on JUNE 21, 2022
Applies to:
Oracle Exadata Storage Server Software - Version 20.1.7.0.0 and laterInformation in this document applies to any platform.
Symptoms
After ESS upgrade on compute node, HW profile check for NIC card failing with following error :
1. Node01 ~]# /opt/oracle.SupportTools/CheckHWnFWProfile
[WARNING] The hardware and firmware does not match with the profile. See details below
<Check_Result Server_Model="ORACLE_SERVER_X7-8">
<Check_Result_for_Ether25G>
<Ether25G ID="a8:00.0" SIGNATURE="Broadcom_AIC" SLOT="12">
<Ether25GFirmwareVersion FIRMWARE_ID="12" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
<Ether25G ID="a8:00.1" SIGNATURE="Broadcom_AIC" SLOT="12">
<Ether25GFirmwareVersion FIRMWARE_ID="12" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
<Ether25G ID="c8:00.0" SIGNATURE="Broadcom_AIC" SLOT="14">
<Ether25GFirmwareVersion FIRMWARE_ID="14" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
<Ether25G ID="28:00.0" SIGNATURE="Broadcom_AIC" SLOT="4">
<Ether25GFirmwareVersion FIRMWARE_ID="4" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
<Ether25G ID="48:00.0" SIGNATURE="Broadcom_AIC" SLOT="6">
<Ether25GFirmwareVersion FIRMWARE_ID="6" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
<Ether25G ID="48:00.1" SIGNATURE="Broadcom_AIC" SLOT="6">
<Ether25GFirmwareVersion FIRMWARE_ID="6" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
<Required VALUE="###.###.271.9"/>
<Found VALUE="Unknown"/>
</Ether25GFirmwareVersion>
</Ether25G>
</Check_Result_for_Ether25G>
</Check_Result>
2. There were difference in FW version on nodes.
[Node01 ~]# ethtool -i eth8 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth9 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01~]# ethtool -i eth12 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth13 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth14 | grep pkg
Sometimes FW is upgraded but still HW profile check is failed.
Changes
ESS patching was done on compute node.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |