The hardware and firmware does not match with the profile for NIC (Doc ID 2804122.1)

Last updated on JUNE 21, 2022

Applies to:

Symptoms

After ESS upgrade on compute node, HW profile check for NIC card failing with following error :

1. Node01 ~]# /opt/oracle.SupportTools/CheckHWnFWProfile
    [WARNING] The hardware and firmware does not match with the profile. See details below

<Check_Result Server_Model="ORACLE_SERVER_X7-8">
 <Check_Result_for_Ether25G>
   <Ether25G ID="a8:00.0" SIGNATURE="Broadcom_AIC" SLOT="12">
     <Ether25GFirmwareVersion FIRMWARE_ID="12" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
   <Ether25G ID="a8:00.1" SIGNATURE="Broadcom_AIC" SLOT="12">
     <Ether25GFirmwareVersion FIRMWARE_ID="12" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
   <Ether25G ID="c8:00.0" SIGNATURE="Broadcom_AIC" SLOT="14">
     <Ether25GFirmwareVersion FIRMWARE_ID="14" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
   <Ether25G ID="28:00.0" SIGNATURE="Broadcom_AIC" SLOT="4">
     <Ether25GFirmwareVersion FIRMWARE_ID="4" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
   <Ether25G ID="48:00.0" SIGNATURE="Broadcom_AIC" SLOT="6">
     <Ether25GFirmwareVersion FIRMWARE_ID="6" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
   <Ether25G ID="48:00.1" SIGNATURE="Broadcom_AIC" SLOT="6">
     <Ether25GFirmwareVersion FIRMWARE_ID="6" SUSPEND_UPDATE="No" DEEP_POWER_CYCLE_VERSION_BELOW="20.08.01.17" COMPARE_TYPE="Common">
       <Required VALUE="###.###.271.9"/>
       <Found VALUE="Unknown"/>
     </Ether25GFirmwareVersion>
   </Ether25G>
 </Check_Result_for_Ether25G>
</Check_Result>
 
2. There were difference  in FW version on nodes.

[Node01 ~]# ethtool -i eth8 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth9 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01~]# ethtool -i eth12 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth13 | grep pkg
firmware-version: ###.###.255.5/pkg ###.###.271.5
[Node01 ~]# ethtool -i eth14 | grep pkg
 

Sometimes FW is upgraded but still HW profile check is failed.

Changes

   ESS patching was done on compute node.

Cause

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