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AVDF 20.5: Unable To Collect The Trails From Target Servers. Audit trail fails to start with error "Unable to connect to target to get Timezone Offset" (Doc ID 2835525.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Audit Vault and Database Firewall - Version 20.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

We have installed 20.5 audit valut in VM ware.But Unable to collect the trails from target servers. The target database is configured with xml_extended audit trail and directory audit trail in AV console.

The audit collection stops reporting following error in the  av.collfwk-67834-0.log
[2021-09-29T12:49:03.799-04:00] [collfwk] [ERROR] [] [] [tid: 44] [ecid: 1181117985:91362:1632934143789:0,0] OAV-8015: Error initializing AuditEventCollector instanceColle
ctionController : run : AuditException from process(). [[
Error initializing AuditEventCollector instance
        at oracle.av.platform.agent.collfwk.impl.controller.CollectionController.initialize(CollectionController.java:478)
        at oracle.av.platform.agent.collfwk.impl.controller.MTCollectionController.initialize(MTCollectionController.java:160)
        at oracle.av.platform.agent.collfwk.impl.controller.CollectionController.process(CollectionController.java:582)
        at oracle.av.platform.agent.collfwk.impl.controller.MTCollectionController.process(MTCollectionController.java:289)
        at oracle.av.platform.agent.collfwk.impl.controller.CollectionController.run(CollectionController.java:508)
        at java.lang.Thread.run(Thread.java:748)
Caused by: Unable to connect to target to get Timezone Offset <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
        at oracle.av.plugin.orcldb.agent.directory.OracleDirectoryAuditDataSource.getTimeZoneOffset(OracleDirectoryAuditDataSource.java:229)
        at oracle.av.plugin.orcldb.agent.directory.OracleDirectoryAuditEventCollector.setTimezoneOffset(OracleDirectoryAuditEventCollector.java:66)
        at oracle.av.platform.agent.collfwk.ezcollector.common.CommonAuditEventCollector.initializeCollector(CommonAuditEventCollector.java:215)
        at oracle.av.platform.agent.collfwk.impl.controller.CollectionController.initialize(CollectionController.java:461)
        ... 5 more
 
On console when start the audit trail it gets in to "Stopped " state with error " Unable to connect to target to get Timezone Offset "

Changes

 NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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