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ODA X9-2L system reports PCIe Link Layer Inactive (SPINTEL-8005-WJ) on Retimer card (Doc ID 2895333.1)

Last updated on FEBRUARY 15, 2023

Applies to:

Oracle Database Appliance X9-2 S/L - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On ODA X9-2L systems the ILOM reports a PCIe Link Layer Inactive (SPINTEL-8005-WJ) fault on the Retimer card installed in PCIe slot 10.

This issue will only occur on ODA X9-2L systems which use the Retimer card. It will not occur on ODA X9-2S systems.

The fault will be reported against PCIE10, Processor 0 and the Motherboard.

faultmgmtsp> fmadm faulty
------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2022-09-11/10:19:05 922a7823-a79c-cdda-9802-f47285311927 SPINTEL-8005-WJ Critical

Problem Status : open
Diag Engine : fdd 1.0
System
Manufacturer : Oracle Corporation
Name : ORACLE SERVER X9-2L
Part_Number : 7603361-22791
Serial_Number : 2230XCF08R

System Component
Firmware_Manufacturer :
Firmware_Version : (ILOM)5.1.0.20 r145377,(BIOS)62060500
Firmware_Release :

----------------------------------------
Suspect 1 of 3
Problem class : fault.io.pcie.data-link-layer-inactive
Certainty : 80%
Affects : /SYS/MB/PCIE10
Status : faulted

FRU
Status : faulty
Location : /SYS/MB/PCIE10
Name : PCIe retimer card
Part_Number : 8203626
Chassis
Manufacturer : Oracle Corporation
Name : ORACLE SERVER X9-2L
Part_Number : 7603361-22791
Serial_Number : 2230XCF08R
----------------------------------------
Suspect 2 of 3
Problem class : fault.io.pcie.data-link-layer-inactive
Certainty : 5%
Affects : /SYS/MB
Status : faulted

FRU
Status : faulty
Location : /SYS/MB
Manufacturer : Oracle Corporation
Name : ASM,MTHRBD,2U
Part_Number : 8207825
Revision : 12
Serial_Number : 465136N+2229Y5011A
Chassis
Manufacturer : Oracle Corporation
Name : ORACLE SERVER X9-2L
Part_Number : 7603361-22791
Serial_Number : 2230XCF08R
----------------------------------------
Suspect 3 of 3
Problem class : fault.io.pcie.data-link-layer-inactive
Certainty : 15%
Affects : /SYS/MB/P0
Status : faulted

FRU
Status : faulty
Location : /SYS/MB/P0
Manufacturer : Intel
Name : Intel(R) Xeon(R) Silver 4314 CPU @ 2.40GHz
Part_Number : SRKXL
Serial_Number : A6-22AB5BBF898750E2
Chassis
Manufacturer : Oracle Corporation
Name : ORACLE SERVER X9-2L
Part_Number : 7603361-22791
Serial_Number : 2230XCF08R

Description : ILOM has detected that a PCIe link layer is inactive.

Response : The chassis wide service-required LED is illuminated.

Impact : The system may be unable to boot.

Action : Please refer to the associated reference document at
http://support.oracle.com/msg/SPINTEL-8005-WJ for the latest
service procedures and policies regarding this diagnosis.

 

The Hwdiag system fabric test will be failed with the following entry for the card:

diag> hwdiag system fabric test all

ERROR: PCI port PCIe 10 trained at x0 @ 2.5GT/s vs. expected value of x0 @ UNKNOWN

FABRIC Test Result: FAILED

Changes

 BIOS has been reset to factory defaults.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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