My Oracle Support Banner

Unable to start Oracle Secure Backup services due to authentication and service management issues (Doc ID 3076511.1)

Last updated on MARCH 21, 2025

Applies to:

Oracle Secure Backup - Version 10.4.0.1 and later
Oracle Database Cloud Service - Version N/A and later
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later
Gen 2 Exadata Cloud at Customer - Version All Versions and later
Information in this document applies to any platform.

Symptoms

The user is unable to stop the observiced service using the command: /etc/init.d/observiced stop.
The system responds with an error message: "Failed to stop observiced.service: Interactive authentication required."
Diagnostic output from systemctl status observiced.service shows the service as "active (running)" with a timestamp indicating a future date and time.
The service appears to be hung, as indicated by the diagnostic output.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.