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Collecting Diagnostics for Oracle Support (Doc ID 411.1)

Last updated on MARCH 30, 2020

Applies to:

Oracle Database Backup Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Oracle Database - Enterprise Edition - Version 11.1.0.6 to 12.2.0.1 [Release 11.1 to 12.2]
Oracle Database - Standard Edition - Version 11.1.0.6 to 12.2.0.1 [Release 11.1 to 12.2]
Information in this document applies to any platform.

Goal

If a problem occurs and you need to ship diagnostics to Oracle Support, the best tool to use is Oracle Trace File Analyzer (TFA).

TFA will collect targeted problem specific diagnostics, trimmed around the problem time. If Incident Packaging Service (IPS) details are required these are also included in TFA collections.


This document provides instructions to create diagnostic packages using different methods.

Solution

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