Collecting Diagnostics for Oracle Support
(Doc ID 411.1)
Last updated on JULY 12, 2023
Applies to:Oracle Database Backup Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Oracle Database - Enterprise Edition - Version 126.96.36.199 to 188.8.131.52 [Release 11.1 to 12.2]
Oracle Database - Standard Edition - Version 184.108.40.206 to 220.127.116.11 [Release 11.1 to 12.2]
Information in this document applies to any platform.
This note is referenced by alert.log at any incident in database
DON'T DELETE !!
If a problem occurs and you need to ship diagnostics to Oracle Support, the best tool to use is Oracle Trace File Analyzer (TFA).
TFA will collect targeted problem specific diagnostics, trimmed around the problem time. If Incident Packaging Service (IPS) details are required these are also included in TFA collections.
This document provides instructions to create diagnostic packages using different methods.
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