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Collecting Diagnostics For Oracle Support (Doc ID 411.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 11.1.0.6 to 12.2.0.1 [Release 11.1 to 12.2]
Oracle Database - Standard Edition - Version 11.1.0.6 to 12.2.0.1 [Release 11.1 to 12.2]
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Information in this document applies to any platform.

Goal

If a problem occurs and you need to ship diagnostics to Oracle Support, the best tool to use is Oracle Trace File Analyzer (TFA).

TFA will collect targeted problem specific diagnostics, trimmed around the problem time. If Incident Packaging Service (IPS) details are required these are also included in TFA collections.


This document provides instructions to create diagnostic packages using different methods.

Solution

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