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opening handler: device not found in external table (Doc ID 422986.1)

Last updated on APRIL 03, 2020

Applies to:

Oracle Secure Backup - Version to 10.2
Information in this document applies to any platform.
This problem can occur on any platform.
The library being used is an HP Storageworks 1/8 Tape Autoloader.


After configuring the devices within OSB, getting errors when trying to use the HP Storageworks 1/8 Tape Autoloader library: 

opening handler: device not found in external table
       - and -
"unable to open qlm connection - device not found in external table"


The entry in the ob_robots file being used by OSB does not match the library's product id as supplied by the hardware vendor.


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