opening handler: device not found in external table (Doc ID 422986.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Secure Backup - Version: 10.1.0.2 to 10.2.0.0
This problem can occur on any platform.
The library being used is an HP Storageworks 1/8 Tape Autoloader.

Symptoms

After configuring the devices within OSB, getting errors when trying to use the HP Storageworks 1/8 Tape Autoloader library: 

opening handler: device not found in external table
       - and -
"unable to open qlm connection - device not found in external table"

Changes

The entry in the ob_robots file being used by OSB does not match the library's product id as supplied by the hardware vendor.

Cause

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