Database 11g / 12c: Quick Steps to Package and Send Critical Error Diagnostic Information to Support
(Doc ID 443529.1)
Last updated on FEBRUARY 03, 2020
Applies to:Oracle Database - Enterprise Edition - Version 126.96.36.199 and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.
***Checked for relevance on 10-12-2015***
Starting with Oracle11g, alert and trace information is generated in a new format and stored in the Automatic Diagnostic Repository (ADR).
Refer to <Document 422893.1> to know the ADR in detail.
This article explains how to find and send the alert.log and relevant trace files to Oracle Global Software Support when a critical error occurs in database, using the ADRCI tool.
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