Quick Steps to Package and Send Critical Error Diagnostic Information to Support (Doc ID 443529.1)

Last updated on FEBRUARY 09, 2025

Applies to:

Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Backup Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Starting with Oracle11g, alert and trace information is generated in a new format and stored in the Automatic Diagnostic Repository (ADR).

Refer to <Document 422893.1> to know the ADR in detail.

This article explains how to find and send the alert.log and relevant trace files to Oracle Global Software Support when a critical error occurs in database, using the ADRCI tool.

Solution

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Goal

Solution

References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Quick Steps to Package and Send Critical Error Diagnostic Information to Support (Doc ID 443529.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!