Database 11g / 12c: Quick Steps to Package and Send Critical Error Diagnostic Information to Support [Video]
Last updated on NOVEMBER 28, 2016
Applies to:Oracle Database - Enterprise Edition - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 10-12-2015***
Starting with Oracle11g, alert and trace information is generated in a new format and stored in the Automatic Diagnostic Repository (ADR).
Refer to <Document 422893.1> to know the ADR in detail.
This article explains how to find and send the alert.log and relevant trace files to Oracle Global Software Support when a critical error occurs in database, using the ADRCI tool.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms