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Database 11g / 12c: Quick Steps to Package and Send Critical Error Diagnostic Information to Support (Doc ID 443529.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Database - Enterprise Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.


Starting with Oracle11g, alert and trace information is generated in a new format and stored in the Automatic Diagnostic Repository (ADR).

Refer to <Document 422893.1> to know the ADR in detail.

This article explains how to find and send the alert.log and relevant trace files to Oracle Global Software Support when a critical error occurs in database, using the ADRCI tool.


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