My Oracle Support Banner

What Information Oracle Support Needs To Work On OPatch Service Requests? (Doc ID 732697.1)

Last updated on OCTOBER 30, 2019

Applies to:

Oracle Universal Installer - Version to
Information in this document applies to any platform.


In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database Opatch issues. It can also be used by customers to upload data proactively while creating SR.

NOTE: Data requested in a GENERIC template is required in ALL cases. For APPLY or ROLLBACK issues, upload the information requested in the respective APPLY or ROLLBACK template (in addition to the information requested in the relevant GENERIC template)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Windows specific Generic Data collection template:
 UNIX specific Generic Data collection template:
 Windows specific Opatch apply Data collection template:
 UNIX specific Opatch apply Data collection template:
 Windows specific Opatch rollback Data collection template:
 UNIX specific Opatch rollback Data collection template:

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.