What Information Oracle Support Needs To Work On OPatch Service Requests? (Doc ID 732697.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Universal Installer - Version 1.0.0.0.57 to 11.2.0.2
Information in this document applies to any platform.

Goal

In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database Opatch issues. It can also be used by customers to upload data proactively while creating SR.

NOTE: Data requested in a GENERIC template is required in ALL cases. For APPLY or ROLLBACK issues, upload the information requested in the respective APPLY or ROLLBACK template (in addition to the information requested in the relevant GENERIC template)

Solution

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