How to Log Good Service Requests for Database Upgrade/Migration Issues
(Doc ID 732897.1)
Last updated on OCTOBER 28, 2019
Applies to:Oracle Database - Enterprise Edition - Version 18.104.22.168 to 22.214.171.124 [Release 9.2 to 11.2]
Oracle Database Upgrade Assistant - Version 126.96.36.199 to 188.8.131.52 [Release 9.2 to 11.2]
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.
In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database upgrade/migration issues. It can also be used by customers to upload data proactively while raising the SR.
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In this Document
|Issues during upgrade|