How to Log Good Service Requests for Database Upgrade/Migration Issues
Last updated on AUGUST 03, 2016
Applies to:Oracle Database - Enterprise Edition - Version 188.8.131.52 to 184.108.40.206 [Release 9.2 to 11.2]
Oracle Database Upgrade Assistant - Version 220.127.116.11 to 18.104.22.168 [Release 9.2 to 11.2]
Information in this document applies to any platform.
In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database upgrade/migration issues. It can also be used by customers to upload data proactively while raising the SR.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms