How to Log Good Service Requests for Database Upgrade/Migration Issues (Doc ID 732897.1)

Last updated on AUGUST 03, 2016

Applies to:

Oracle Database - Enterprise Edition - Version 9.2.0.1 to 11.2.0.3 [Release 9.2 to 11.2]
Oracle Database Upgrade Assistant - Version 9.2.0.1 to 11.2.0.0 [Release 9.2 to 11.2]
Information in this document applies to any platform.

Goal

In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database upgrade/migration issues. It can also be used by customers to upload data proactively while raising the SR.

Solution

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