My Oracle Support Banner

How to Log Good Service Requests for Database Upgrade/Migration Issues (Doc ID 732897.1)

Last updated on SEPTEMBER 20, 2018

Applies to:

Oracle Database - Enterprise Edition - Version 9.2.0.1 to 11.2.0.3 [Release 9.2 to 11.2]
Oracle Database Upgrade Assistant - Version 9.2.0.1 to 11.2.0.0 [Release 9.2 to 11.2]
Information in this document applies to any platform.

Goal

In an ongoing effort to improve our product quality and service to our customers, we have identified an initial checklist of all information that can be provided to (or requested by) Global Customer Support for Database upgrade/migration issues. It can also be used by customers to upload data proactively while raising the SR.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
 Issues during upgrade
 Hang Issues
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.