ORA-00600 [Ztsmstore Failed] When Valid Wallets are Opened or Master Keys for TDE Are Created or Reset (Doc ID 785600.1)

Last updated on APRIL 28, 2010

Applies to:

Advanced Networking Option - Version: 10.2.0.1 to 11.1.0.7 - Release: 10.2 to 11.1
Information in this document applies to any platform.

Symptoms

Trying to add a master encryption key for TDE using into an existing wallet or resetting it with:
alter system set encryption key identified by "password";

fails with:

alter system set encryption key identified by "password"
*
ORA-00600: internal error code, arguments : [ztsmstore failed],
[18446744073709550614], [], [], [], [], [], []

Alternative errors that can result from the same situation:
ORA-28367: wallet does not exist
and
ORA-28353: failed to open wallet
This issue tends to appear mostly when the wallets have been precreated or modified with orapki, OWM or mkwallet, but this is not an absolute rule.

Cause

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