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How To Log A Good Oracle XML Database (XDB) Service Request (SR) And Provide A Good Test Case (Doc ID 841327.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Database - Enterprise Edition - Version 9.2.0.3 to 11.1.0.7 [Release 9.2 to 11.1]
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Purpose

The purpose of this Note is to help the reader understand how to log a good Oracle XML Database (XDB) Service Request (SR) and provide a good test case.

In addition to providing a concise high-level summary of the encountered problem when logging an SR, use of the following guidelines will provide Oracle Support with relevant information up front that will help expedite the resolution of issues pertaining to XDB.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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