Not Able To Create Repair Order For New External Customer (Doc ID 1050163.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04-Sep-2013***

Symptoms

After create a new customer, it is not possible to create a repair order if the "Add to IB" option is selected.. If the "Save as Is" option is chosen, then repair order is created. For an old customer, the repair orders are getting created with no issue.

There is no error message and this only happen when the new customer is of external account type. 

The expectation is  to be able to create a repair order for external customer and to add an item to the Install Base (IB).

The issue can be reproduced at will with the following steps:
1. Create a new customer of external account type.
2. Create Repair Order --> select a repair type
3. Click Save --> Window Pops up " Add to IB" --> click yes
Nothing happens - no Repair Order (RO) number is getting generated; no logistics lines are created.

Cause

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