AutoInvoice Error: Credit Card Orders show Awaiting Invoice Interface - Incomplete Data

(Doc ID 1050427.1)

Last updated on JANUARY 25, 2018

Applies to:

Oracle Receivables - Version to [Release 11.5.10]
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program
Executable:RAXMTR - Autoinvoice Master Program


When attempting to import Invoice only orders, noticed that order lines sometimes go to a status
of "Awaiting Invoice Interface - Incomplete Data".

The record is being locked for party ID credentials for each line when Credit Card payment method is selected, while inserting into some tables.

During the invoice interface node, while processing the lines, multiple lines are trying to attempt for Locking causing some lines will return lock exists as ‘Y’.


Recreation steps:
The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Run Order Import to create Invoice Only orders in which the order has a payment method
of Credit Card and contains a credit card number. The invoice only order should have multiple
order lines.
3. Once order is imported, Run WorkFlow Background Processor to ensure that Invoice Only
order lines close.
4. It is here where the problem occurs.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms